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Skills

  • Quality Assurance
  • Customer Service
  • Data Entry
  • BPO
  • Call Handling
  • Call Monitoring
  • Email Services
  • Process Improvement
  • Technical Support
  • Transcription
  • Analysis
  • Assistant
  • Audio
  • Basic
  • Call

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Services

  • Transcription

    $55/hr Starting at $25 Ongoing

    Dedicated Resource

    I have been a Quality Call Assurance Analyst for 2 and a half years now. I listen to both outbound and inbound representative-customer conversation and rate or grade the call based on client provided...

    AudioCallData EntryProofreadQuality Assurance

  • Quality Assurance Analysis

    $14/hr Starting at $25 Ongoing

    Dedicated Resource

    Trainable in process and procedure, I will be glad to work as a call monitoring officer or QA Analyst for both email and phone recordings, whether inbound or outbound. I work independently, however, should...

    AnalysisBPOCall CenterCall CentreCall Handling

  • VA, admin support, customer rep

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I have been working in the BPO industry for almost 4 years now. Experience: In addition I have been an Executive Secretary to a Travel and Recruitment Agency Owner. I assisted the business from permit...

    AssistantBasicBPOCustomer HandlingCustomer Service

  • Data Entry

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I provide data entry services with Speed + Quality or reasonable TAT (if not above expectation) + no repeat work. Images to text. Online to offline. And vice versa.

    Data Entry

  • Quality Assurance

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Administrative, Customer Service, Call handling, Email Handling, Data Entry, Transcription, Editing, MS Office, Excel, Marketing, Sales, Six Sigma, Form-filling, Assistant, Secretary, Lead, Quality Assurance,...

    Call HandlingCall MonitoringCustomer ServiceData EntryEditing

About

Passion. Quality. Results.

I have been in BPO industry for almost four years now. I used to handle customer service, lead generation, technical support and billing/finance (support processes for cable, internet, phone service and personal home/car/life)insurance accounts.

I recently wrapped up a pilot project -- acted as both Quality Assurance Analyst and deputy Team Lead for a small group of 6 people.

In addition, I was a former Executive Assistant to a Travel and Recruitment Agency Owner. Had a year of 1-on-1 English tutoring Korean students experience.

I am trained on several leadership and process improvement programs such as Basics of Lean Six Sigma, Root Cause Analysis, Failure Mode Effect Analysis, and Process Mapping Toolkit to name a few.

I am proficient in Microsoft Office -- and I am fond of doing most of my admin tasks in excel.

Work Terms

Availability: (GMT +8)
Weekdays 7PM-12MN (5hrs/day) or 3AM-5AM (2hrs/day)
Whole day on weekends
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Can be reached through
- Email (preferred) | talpraesett.gyerek@outlook.com
- Skype
- Mobile phone
- Facebook
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Payment:
- Bank Transfer (Preferred)
- Western Union
- Paypal
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