Customer Service and Operations Expert

Very dynamic, Services and Program Operational Management Strategist with 9+ year record of achievement and demonstrated success at big software enterprises. Also have a profound expertise in Microsoft Software Licensing, Software Asset Management and Cloud computing.

Major Achievements :
At Microsoft : Consistently met and exceeded quota by 130%, successfully Building Quarterly forward looking pipeline target at the end of every quarter 1.5 times the Q target, successfully closing 60% of the Compliance prospects generated to partners, establishing relationships with new and existing accounts, successfully recruiting partners, successfully developing partners in terms of skills, deal size and frequency.

At Exceed IT Services: Managed to achieve 99% in Licensing and Operations quarterly score cards, Delivered executive level training as subject matter expert to government entities in UAE and enterprise customers in Gulf , Microsoft Certified Licensing Expert for Large and Medium organizations, Simplified challenging processes, successfully provided consultations to customers on Microsoft Licensing programs, Successfully managed/created Licensing sales programs and initiatives with education institutions.

Work Terms

Part Time Job, After 6PM Amman time