It's no mystery that a business who cares about its customers and puts extra effort into ensuring they are happy and satisfied are businesses that are the most profitable and sustaining. Are your customers happy with your product/service? How do you know this? Do you want to increase your customer satisfaction rating or customer effort score? Want to open up more avenues to listen to your customers? I will map your customer journey and evaluate areas of improvement, look at your process and systems architecture to flag lapses and opportunities to tune up. I will work with you to focus on your key customer touch points and advise how to engage them. I will train your customer facing employees on how to turn a complaint into a compliment, converting one time customers into brand ambassadors.