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Skills

  • Analysis
  • Customer Satisfaction
  • Data Analysis
  • Data Entry
  • Data Warehouse
  • Management
  • Progress
  • Project Management

Services

  • Project Management Services

    $20/hr Starting at $250 Ongoing

    Dedicated Resource

    Need someone to lead/manage your project? I will schedule meetings, follow up with action items, meticulously document all progress, monitor the budget and coordinate with various global parties remotely...

    ManagementProgressProject Management

  • Customer Experience Consultancy

    $40/hr Starting at $500 Ongoing

    Dedicated Resource

    It's no mystery that a business who cares about its customers and puts extra effort into ensuring they are happy and satisfied are businesses that are the most profitable and sustaining. Are your customers...

    Customer Satisfaction

  • Data Preparation / Data Entry

    $10/hr Starting at $50 Ongoing

    Dedicated Resource

    Need data sorted for a database, CRM or data warehouse? Send them to me to get them done fast. After all, time is money!

    Data EntryData Warehouse

  • Customer Data Analysis

    $20/hr Starting at $150 Ongoing

    Dedicated Resource

    Need a comprehensive report on how your business is doing? I will take your data, visualize it and tell you what your customers aren't getting from you that would be useful to grow your business and...

    AnalysisData Analysis

About

Customer Experience Strategist

Crazy cat lady, working mum who makes a mean lasagne!

I'm a customer engagement and insights specialist with 4 years experience in events and digital marketing and 7 years experience in contact centre development and customer strategy, focused on enhancing process and systems architecture for optimized customer engagement and satisfaction.

I specialize in customer insights through both big data and qualitative analysis collected across various touch points in a business. In my recent role as Customer Delight Management Executive in Canon Singapore, I managed the outsourcing and consolidation project for the regional contact centre, designed an integrated CRM and implemented an interactive knowledge base portal, spearheading many proactive back end enhancements that have increased customer satisfaction and customer effort score.

I also have experience in feature and copy writing, and have been doing this freelance in Singapore for 3 years

Work Terms

From now until June 2015 working on GMT + 8.
July 2015 onwards working on GMT.
Super responsive on email, available on Skype and WebEx.
Available for hourly work or fixed rate project basis.

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