Provides consulting, coaching and fractional executive leadership. Expert in solution development, sales, marketing and customer operations (professional services, support, customer success, product management). - Strategic business planning - Professional Services Automation (PSA) evaluation, implementation, optimization and re-platforming - Service innovation (ideation, white space analysis, methodology, packaging, pricing, go to market) - Organization design and transformation (functions, skills, offshore, partnerships) - Post acquisition integration - Attracting and developing a diverse and inclusive pool of talent - Building out partner enablement programs - Establishing and improving customer operation functions - Integrated customer ops systems in place for scale and improved forecast predictability - Improving the customer experience