Client-centered Service

For the past 4 years, I was in the BPO industry servicing international and financial accounts. I first worked as a claims specialist for a global bank. I handled claims cases, refunds and charge disputes. I then transitioned over to a brokerage firm as a financial customer service agent where I did trades, money movements, and other financial transactions for Face amount certificates, 529 plans and qualified retirement plans. My last stint was with a global travelling account. I was a support ambassador helping users book their accommodations, answer reservation inquiries and overall travel assistance . Just recently, I shifted to the corporate services world wherein I worked for a Singapore based fin tech company generating leads and doing email outreach as a sales admin executive. After a month, I was promoted to sales development representative taking sales calls with prospective clients. I find that my qualifications and personal strengths align with your needs and mission. For example, I am an excellent communicator. This was honed by years in the call center industry. I am confident in my ability to adjust my actions of behaviors as needed, and consider myself adaptable to all situations – not just change. I am also a quick study and can learn tools well and fast. I am detail oriented and have a solid customer service background. I am excited to contribute my talents and skills toward your efforts. so i am definitely looking forward to hearing from you soon.