Your customers deserve to receive the best possible customer care and service, from a trained, empathetic, customer-centric call center professional. I'm here to provide that and to add extra value to your team. I'm well-versed in social media management platforms like Hootsuite and Promo Nation, and experienced with many widely-used CRM tools and work applications like Zendesk, Freshdesk GSuite and Microsoft Office including Project; along with other project apps like Asana, Basecamp and communication tools like Slack. Have a Shopify or Amazon store? No problem, I've been virtual store manager for both. When it comes to customer service and online store management, I love what I do, and it shows!