- Has 5 years of experience as a Fraud Analyst in one of the biggest banks in the US with extensive exposure in fraud analysis, quality assurance, regulatory compliant and privacy-related policies and procedures. - Handled compromised credit cards and ensured that appropriate credits are provided to cardmembers for their fraud claim. - Handled recovery of fraud transactions through communicating with merchants and/or card members to verify the validity of information. - Handled recovery of fraud transactions by processing disputes. - Ensured calls from customers who suspect fraudulent activity on their accounts are being handled in a timely manner. - Ensured that queued transactions are resolved within the service level agreements to reduce potential revenue losses. - Reviewed and analyzed an average of 500 compromised accounts on a monthly basis. - Has excellent communication skills both written and oral. - Proficient in using MS Office / Google Suite. - A good team player and can also be an individual contributor. - Has a strong work ethic and values accuracy and timeliness of work.