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Skills

  • Communication Skills
  • Analytics
  • Banking Industry
  • Data Encoding
  • Email Handling
  • Ms Office
  • Privacy Policy
  • Collections
  • Compliance Consulting
  • Customer Service
  • Excel
  • Fraud Analysis
  • Google Certified
  • Microsoft
  • Microsoft Office

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Services

  • Experienced Fraud Analyst

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    - Has 5 years of experience as a Fraud Analyst in one of the biggest banks in the US with extensive exposure in fraud analysis, quality assurance, regulatory compliant and privacy-related policies and...

    AnalyticsCommunication SkillsData EncodingFraud AnalysisGoogle Certified

  • Quality Assurance Specialist

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    - Conducted quality call/account evaluation on a monthly basis. - Completed end to end review of accounts worked by production specialists to ensure compliance with bank regulations, policies, and procedures...

    AnalyticsBanking IndustryCommunication SkillsCompliance ConsultingEmail Handling

  • Customer Service

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    - Has intensive experience in a customer-centric work environment. - Skip traced approximately 300 accounts/customers (per month) that couldn’t be located. - Assisted in payment collections, payment arrangements...

    Banking IndustryCollectionsCommunication SkillsCustomer ServiceData Encoding

About

An experienced professional who values quality and timeliness of work.

I am a hardworking and enthusiastic individual with 15 years of experience in a customer-centric work environment.

I have extensive experience as a Fraud Analyst and Quality Assurance Specialist for the past 9 years with one of the biggest financial institutions in the US. Before jumping into the financial industry, I had 6 years of experience as a Customer Service Representative and as an Assistant Team Leader in one of the BPO companies here in the Philippines.

I have a strong work ethic, keen to detail and value quality over quantity. I have excellent communication skills both written and oral and can work with minimum supervision.

Work Terms

- amenable to any work schedule (30 to 40 hours per week) and able to start immediately.

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