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  • 99% Customer Satisfaction Rate

Top Customer Service Freelancing Services

  • View Service Offered By hardworker1989

    hardworker1989
    Member

    Karachi, Sindh, Pakistan

    32,503/year ·
    • customer service
    • Customer Service Management
    • Customer Service Operations

    Customer Support & Service

    My name is Hex and I would like to be your Customer Service Representative. I have excellent command over English language so your Customers will not be having problems with respect to communication a...

  • View Service Offered By Dawn2429

    Dawn2429
    Member

    Henderson, Kentucky, United States

    26,604/year ·
    • customer service
    • Lead Generation
    • Sales

    Customer Service

    I have been endorsed by 13 employers. I have references from employers who I worked for years not months. You can view them in my profile. I have strong ethical beliefs. I do my very best on each and...

  • View Service Offered By Giovanni Cyrene Romero

    Giovanni Cyrene Romero

    Tanauan, Calabarzon, Philippines

    14,095/year ·
    • customer service
    • Appointment Setting
    • Data Entry

    Telemarketing, Customer Service

    3 years experience in inbound, outbound campaign, virtual assistant and data entry. My English communication skill is excellent and my clients understand me clearly. I have dealt with data entry, le...

  • View Service Offered By Angie Schleicher

    Angie Schleicher

    Parma Heights, Ohio, United States

    13,080/year ·
    • customer service
    • Data Entry

    Data Entry, Customer Service, Tech Suppo

    I have an extensive background providing support services including research and verification service, data entry, transcription, and customer service.

  • View Service Offered By Jennyfer Samara Palma Romero

    Jennyfer Samara Palma Romero

    Sincelejo, Sucre, Colombia

    4,640/year ·
    • customer service
    • Communication Skills
    • Customer Satisfaction

    Customer Service Representative

    A focused professional with strong experience in customer service and proven ability to assist customers with well-informed selection of suitable products and services. Demonstrates exceptional commun...

  • View Service Offered By Making_It_Happen!

    Making_It_Happen!

    Escondido, California, United States

    3,675/year ·
    • customer service
    • Cold Calling
    • Data Verification

    Customer Service

    Making It Happen!, is a great resource for professional, results-oriented, customer service and tele-services built on integrity. We provide over 20 years of comprehensive knowledge and experience wit...

  • View Service Offered By Deal Closer 972-325-8967

    Deal Closer 972-325-8967

    Tyler, Texas, United States

    3,448/year ·
    • customer service
    • Client Development
    • Cold Calling

    Customer Service

    Considered a true phone sales pro. With over 20 years sales experience, of which the last 12 have been telesales, I have demonstrated abilities consistently proving to be record setting top producer....

  • View Service Offered By WendyM

    WendyM

    BULACAN, Bulacan, Philippines

    2,773/year ·
    • customer service
    • Help Desk
    • Insurance

    Customer Service Rep

    Home and Auto Sales Agent | Statefarm Insurance Agency January 2014 - January 2015 - Sell various types of insurance to business and individuals on behalf of the insurance company. -Explain insurance...

  • View Service Offered By Kemardo Hynes

    Kemardo Hynes

    Manchester, JM, Manchester, Jamaica

    2,179/year ·
    • customer service
    • Analytics
    • Data Entry

    Customer Service/Data Entry Specialist

    I am known for being able to motivate and encourage my fellow colleagues to meet high-performance standards. I can work with others in a professional manner while attempting to achieve a common goal a...

See All Customer Service Freelancing Services

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Hire the Best Customer Service Expert

A customer service expert provides product information and details, and manages queries and complaints of users. Their goal is to manage expectations, deliver a positive customer experience and boost customer relationships.

Experienced customer service experts are experienced in answering queries, providing solutions and resolving issues. The expert can also be responsible for generating sales leads and identifying customer needs to achieve satisfaction.

Need for Customer Service Providers

Customers seek the help of customer service whenever they have any questions, suggestions or complaints about a company or its products/services. Your customers expect to get specific and useful information. The specialist can through phone calls and emails, offer troubleshooting information, assess customer needs and information, and provide a wide range of relevant information.

What a Customer Service Professional Does?

A freelance customer service professional can provide a wide range of services. They are responsible for providing quality customer service through different modes including telephone, email and/or live chat. It is important that the service is provided in a timely manner. They analyze customer complaints and provide resolutions.

The freelancer keeps track of proposed resolutions and maintains regular follow ups. They prepare documents and generate reports. The expert develops product/service knowledge and keeps up-to-date with the latest changes. They communicate customer feedback to the relevant team to improve customer experience.

Finding the Perfect Freelancer

When looking for the right freelance customer service provider, it is recommended to hire expert freelancers having the following skills and qualities:

  • Basic computer skills including MS Office suite and the ability to learn proprietary computer software.

  • Familiar with customer relationship management (CRM) systems and best practices.

  • In-depth knowledge of the product/service being offered.

  • Ability to clearly describe the product/service’s features and functions clearly.

  • Empathetic skills and a strong passion for helping customers.

  • Excellent written and verbal communication skills and interpersonal skills.

  • Ability to effectively respond to customer inquiries, requests and complaints in a timely and professional manner.

  • Exceptional organizational skills.

  • Proficient in telephone, email and chat etiquette.

  • Self-motivated, an eye for detail and the ability to multitask.

  • A logical way of thinking to provide answers and resolve different types of issues.

  • Capable of prioritizing tasks and completing them on time.

The right customer service experts have excellent collaborative skills and can work as part of a team while being excellent problem solvers.

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