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  • 800,000

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  • $250 Million

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  • 100% Customer Satisfaction Rate Based on 11 reviews

Top Customer Service Management Freelancing Services

  • View Service Offered By hardworker1989

    hardworker1989
    Member

    Customer Service Manager

    Houston, Texas, United States

    135,336/yr ·
    • Customer Service Management
    • Customer Service
    • Customer Service Operations
    • Customer Service Representatives
    • Customer Support

    Customer Support & Service

    My name is Hex and I would like to be your Customer Service Representative. I have excellent command over English language so your Customers will not be having problems with respect to communication as all communication will be clear and easy and complete in information. If you have any problem or ambiguity, please do not hesitate to ask me at any point. I have also been working as a Virtual Assistant for a Resort Marketing Company based in New Zealand and I have been providing the owner with al... View more

  • View Service Offered By Utsa

    Utsa

    Customer Service Manager

    Bnglore, Karnataka, India

    • Customer Service Management
    • Business Development
    • Client Issue Resolution
    • Customer Experience Management
    • Customer Retention
    • Customer Satisfaction
    • Customer Service
    • Management
    • Relationship Management
    • Software Testing

    Testing, customer service, management,co

    My experience in the following: Testing manual website functional Coordination and management works Business development Customer service Test management, Test lead works Vertical not a constraint. Available 24*7 Good in business meetings and quite fair communication in hindi and English and bengali View more

  • View Service Offered By Varsha AS

    Varsha AS

    Customer Service Manager

    Kottayam, Kerala, India

    • Customer Service Management
    • Business Development
    • Client Contact
    • Customer Satisfaction
    • Customer Service
    • Relationship Management
    • Relationship Marketing

    Customer Service Management

    I will do all business developing and customer relationship work with pleasure, I have the experience in retail sales and show room management also in online sales. Customers satisfaction is the main in business development. I will do the all work with my employer under my category, you can trust me . View more

  • View Service Offered By TEJASH KUHADIA

    TEJASH KUHADIA

    Customer Service Manager

    Navsari, Gujarat, India

    • Customer Service Management
    • Admin Support
    • Call Handling
    • Communication Skills
    • Creative
    • Customer Service
    • Management
    • Operating Systems
    • Performance Engineering
    • Personal Assistant

    Customer Service, Management , Accountin

    Skills :- Ability to answer calls professionally. Duties :- Receiving and dealing with all initial customer communications Providing accurate information and advice Guiding all customer issues to a satisfactory conclusion Following up on ongoing customer cases and communicating progress to management and customer Creating and maintain customer call logs View more

  • View Service Offered By Nicholl McGuire

    Nicholl McGuire

    Customer Service Manager

    Lakewood, Colorado, United States

    ID Verified
    • Customer Service Management
    • Business Development
    • Client Contact
    • Client Issue Resolution
    • CRM
    • Customer Experience Management
    • Customer Retention
    • Customer Satisfaction
    • Customer Service Training
    • Salesforce

    Customer Service Management and Support

    With well over 20 years work experience including call center support, what I have noticed is often many businesses overlook the potential of getting new business or keep quality customers because they have poor customer service. Primarily working with customers, candidates, and in-person business-to-business marketing and sales, I know what it takes to win and keep people buying your product or service. If you are growing weary of seeking fresh new leads or worried about your customer reten... View more

  • View Service Offered By Horacio Castil

    Horacio Castil

    Customer Service Manager

    Columbus, Lima, Peru

    2,427/yr ·
    • Customer Service Management
    • Chat Support
    • Client Contact
    • CRM
    • Customer Retention
    • Customer Service
    • Customer Service Training
    • Email
    • English Language
    • LiveChat

    English and Spanish Phone/Chat Support

    Answer incoming calls from prospective customers Use scripts to provide information about product’s features, prices etc. and present their benefits Ask pertinent questions to understand the customer’s requirements Persuade the customer to buy by demonstrating how merchandise or services meet their needs Record the customer’s personal information accurately in a computer system Deal with complaints or doubts to safeguard the company’s reputation Go the “extra mile” to meet sales quota and faci... View more

  • View Service Offered By Antonina Babich

    Antonina Babich

    Customer Service Manager

    Dubai, Dubai, United Arab Emirates

    • Customer Service Management
    • Customer Analysis
    • Customer Service
    • Email
    • Executive Assistant
    • Marketing
    • Operations Management
    • Research
    • Sales

    Senior customer service executive

    All customer service operations, sales and marketing, emailing, messaging, customer research, resolving customer complaints, customer service trainer. Using CRM Salesforce. Hospitality and real estate background in International companies. Able to supervise team, follow KPI. English and Russian speaker. Able to work any offered shifts. View more

  • View Service Offered By Raymond Khor

    Raymond Khor

    Customer Service Manager

    Subang Jaya, Selangor, Malaysia

    • Customer Service Management
    • Branding
    • Campaign Planning
    • Customer Service
    • Customer Service Training
    • Design
    • Graphic Design
    • Help Desk
    • Lead Generation
    • Management

    Social Media Manager | Customer Service

    I'm an experienced Manager with a demonstrated history of working in the health and fitness industry, banking and Marketing. Skilled in Coaching, Customer Service Operations, Contact Centers, Customer Service Training, and is able to help meet your company customer service needs. I also help companies managed their social media campaign and graphic design to boost their leads generation and brand presence. I empower companies to think differently in what they do better. View more

  • View Service Offered By Khan Sammer Abbas

    Khan Sammer Abbas

    Customer Service Manager

    Chakwal, Punjab, Pakistan

    • Customer Service Management
    • Customer Advocacy
    • Customer Engagement
    • Customer Service Operations
    • Customer Service Systems

    Customer service assistant

    I love to serve to humanity and help people in getting their desired information about any product they are using or want to use. I have been working in different firms in this regard for inbound and outbound calls. And i have been able to satisfy the cleints by giving accurate and desired information about any product. View more

  • View Service Offered By Heaven Youngs

    Heaven Youngs

    Customer Service Manager

    Melbourne, Florida, United States

    • Customer Service Management
    • Advertising
    • Craigslist Posting
    • Customer Escalation Management
    • Customer Service
    • Management
    • Marketing
    • Microsoft
    • Microsoft Office
    • Online Help

    Customer Service Representative

    I have a working background in retail, customer service, business management, telemarketing, and a small amount in criminal justice and health care. I am also continuously learning new areas in data entry, computer and graphic design. I have completed a recent course in the Microsoft 2013 Suite including power point, word, excel and access. View more

  • View Service Offered By ispectra

    ispectra

    Customer Service Manager

    Chennai, Tamil Nadu, India

    • Customer Service Management
    • Customer Service
    • Management
    • Technical Support
    • Telemarketing

    Customer Service

    Since from the beginning of career graph (Al least 3 years) I have been involved with UK customers and US. I am providing Technical Support/Assistances for Dell Desktop Computer buyers, Have good Experience over financial terms like Stock, derivative and insurance claims, I have all infrastructure to provide telemarketing/Customer service management Across US and UK Customers View more

  • View Service Offered By Dmitriy Mel'nik

    Dmitriy Mel'nik

    Customer Service Manager

    Kharkiv, Kharkivs'ka Oblast', Ukraine

    • Customer Service Management
    • Call Center Management
    • Call Handling
    • Customer Service
    • Customer Support
    • Email Support
    • Management
    • Phone Support

    Customer Service Manager with Telemarket

    Hello, my name is Dmitriy. I'm development director of Well-Tell contact center from Ukraine. We have more than 6 years of experience in call center industry. We can create strong relations in business together, i believe it shall be progressive relations and great benefits for you. In cooperation with our team you will have: Regards, Dmitriy View more

  • View Service Offered By Menno van den Oudenalder

    Menno van den Oudenalder

    Customer Service Manager

    Davao City, Davao del Sur, Philippines

    • Customer Service Management
    • Chat Support
    • Customer Service
    • Dutch Language
    • Email
    • Email Support
    • English Language
    • Native App Development
    • Team Management
    • Customer Service Operations

    Customer Service Agent (Dutch&English

    My strong feeling for Dutch (native) and English Fluent makes me the ideal candidate for your customer service team. Experienced in both chat support and email support. Depending on the extent of the job I can be available in virtually every timezone and in every English/Dutch speaking country. Please contact me via my Skype to find out if I am the right person for your business. View more

  • View Service Offered By Azhar Lakdawala

    Azhar Lakdawala

    Customer Service Manager

    Karachi, Sindh, Pakistan

    • Customer Service Management
    • Call Center
    • Call Center Management
    • Call Logging
    • Call Monitoring
    • Customer Service Operations
    • Phone Support

    Customer Service

    Hello, I have extensive customer service and support experience, both B2C and B2B, in Canada and South Asia. My experience is extensive in service industry, however, technical support is a passion and interest. I can offer verbal CS in English, Urdu and Hindi. Written communication in English and Urdu. View more

  • View Service Offered By Allison Neal

    Allison Neal

    Customer Service Manager

    Russell, Kansas, United States

    • Customer Service Management
    • Communication Skills
    • Customer Service
    • Excel
    • Management
    • Sales

    Sales and Customer Service Manager

    I’m looking for full time employment working from my home office. I have over 20 years experience in management ranging from Bar & Restaurant, Retail and Wholesale Industries. My background includes an extensive emphasis on Customer Service and building solid customer vendor relationships. I’m proficient with most programs including Word, Excel, Power Point, Adobe just to name a few. I have 3 years experience working remotely from my home office. I enjoy working with people and have excellent co... View more

  • View Service Offered By Hussain Alsinan

    Hussain Alsinan

    Customer Service Manager

    Qatif, Ash Sharqiyah, Saudi Arabia

    • Customer Service Management
    • Admin Support
    • Campaign Planning
    • Creative
    • Customer Service
    • Management
    • Marketing Research And Plans
    • Microsoft
    • Microsoft Excel
    • Microsoft PowerPoint

    Customer Service Manager

    I have worked in both management and administrative capacity for 6 years. Proficient in Microsoft PowerPoint, Excel, and Word. I have also worked in the market research field where I was creating , analyzing surveys, and demonstrating it to our top management. In addition, I have been working along with social media team for publishing campaigns and measuring satisfactions. View more

  • View Service Offered By Mariecar Anlagan

    Mariecar Anlagan

    Customer Service Manager

    Quezon City, Manila, Philippines

    • Customer Service Management
    • Administrative Assistant
    • Communication Skills
    • Communications
    • Complaint Management
    • Customer Service
    • Financial Advisor
    • Inbound Marketing
    • Order Processing
    • Outbound Sales

    Customer Service | Sales Agent

    Almost 5 years of experience in taking calls for inbound and outbound. Customer Services Representative in a SALES account based in U.S What I can Offer? And why me? - I am Hardworking, Patient, fast learner, love challenges and down to earth person. - I am detail oriented and I know that your customers is the heart of your businesses. - I can deliver an outstanding performance in terms of communication with foreign people and do the admin task at the same time. - I can handle your customers we... View more

  • View Service Offered By Geeta chhetri

    Geeta chhetri

    Customer Service Manager

    Kathmandu, Central Region, Nepal

    • Customer Service Management
    • Customer Service
    • Direct Digital Marketing
    • Entrepreneurship
    • Financial Planning
    • Lead Generation
    • Management
    • Marketing
    • Sales
    • Sales & Marketing

    Customer Service Manager

    I am an experienced and versatile agent working in sales and marketing for over 5 years now.I am a freelancer and open to any work time schedule.I only take one project at a time so that i can be focused and do the work accurate in described time frame .Its been a long time i am working with client servicing including lead generations,real estates,customer support and different areas of digital marketing.I look forward to work as i''m sure you too are looking for an experienced agents so you get... View more

  • View Service Offered By Edmar Cortes

    Edmar Cortes

    Customer Service Manager

    Cagayan De Oro, Northern Mindanao, Philippines

    • Customer Service Management
    • Customer Service
    • Customer Service Operations
    • Data Administration
    • Data Analysis
    • Marketing
    • Search Engine Optimization (SEO)
    • Technical Support

    Customer Service Expert

    I am a versatile person. I can easily adapt to any tasks to my employer requires me to do, with excellent verbal & written English. I have almost 6 years of work experience spanning various jobs starting as a technical support specializing at port triggering and port forwarding, growing into teaching/training and managing a team. View more

  • View Service Offered By Sheza Ikhlaq

    Sheza Ikhlaq

    Customer Service Manager

    Lahore, Punjab, Pakistan

    • Customer Service Management
    • CRM
    • Customer Experience Management
    • Customer Retention
    • Customer Satisfaction
    • Customer Service
    • Customer Service Training
    • Zendesk

    Customer Service

    I've been working as a Customer Support Executive for 6 years. Meeting deadlines and ensuring client satisfaction are my top priorities. I've phenomenal time management skills and strong user focus with a can-do attitude. I'm online 18hrs a day and always ready for new projects and a new challenge. To make my client 100% satisfied is my first thing to do. View more

See All Customer Service Management Freelancing Services

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Hire Freelance Customer Service Managers

Customer Service Management involves establishing and taking a customer service team to success. It helps foster a productive environment where customer service representatives can ensure positive customer interactions every time. Customer Service Managers constantly monitor customer feedback and complaints via recorded phone calls and emails. Using this information, they implement new strategies and solutions for appeasing the customers and maintaining a strong brand reputation. They also monitor the performance of all their team members to ensure quality in meeting customer expectations. If you require expert customer service in your company for higher customer retention and acquisition of new customers, you can hire customer service managers. These experts offer online freelance services and can help you fulfill your customer service objectives.

What Do Customer Service Managers Do?

Customer Service Managers work towards adding value to customer experience to retain profitable customers for the company. They train a team of customer service experts to listen empathetically to customers and provide valuable solutions. Their strategies may vary based on the target audience and company’s products and services. Regardless, they deliver a high quality customer service experience by offering frontline support and actively collecting feedback. Customer Service Managers interact directly with highly profitable customers to ensure that they remain loyal to the brand and promote word-of-mouth marketing. They also get involved in recruiting new Customer Service Experts to the team and training them on the company’s customer service culture. They make sure that every customer service representative understands their responsibilities and fulfills them to the best of their ability. In order to ensure quality, they use basic metrics to track progress and identify flaws in the customer service tasks.

If you wish to hire customer service managers for your company, you can connect with experts on online freelance websites. Before you do so, you need to ensure that the person:

  • Thoroughly understands the products or services of the company to handle customer queries and analyze feedback

  • Has strong leadership, organizational, and administrative skills

  • Can effectively direct a team to work well under pressure in a highly fast-paced environment

Qualifications of Customer Service Managers

Expert Customer Service Managers can help build positive customer relationships and increase the value of your brand. Here are some of the qualifications you should look for before you hire a professional:

  • Professional education and training in business administration, marketing and customer service

  • Strong computer literacy and knowledge of MS office for preparing reports and presentations

  • Extensive portfolio of several customer service management projects successfully handled for various clients

Benefits of Freelance Customer Service Managers

  • They can effectively lead your team of customer service representatives to provide impeccable customer experience.

  • They maintain extensive records of customer interactions and feedback for use in future.

  • They generate a considerable amount of sales leads by networking and building sustainable relationships.

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