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Top Customer Service Management Freelancing Services

  • View Service Offered By hardworker1989

    hardworker1989

    Karachi, Sindh, Pakistan

    $20,961
    Earned/Yr
    • customer service management
    • Customer Service
    • Customer Service Operations

    Customer Support & Service

    My name is Hex and I would like to be your Customer Service Representative. I have excellent command over English language so your Customers will not be having problems with respect to communication a...

  • View Service Offered By Citytech - Web and Mobile app

    Citytech - Web and Mobile app

    Kolkata, West Bengal, India

    $7,725
    Earned/Yr
    • customer service management
    • Access
    • Active Directory

    Complaint Management System

    Web based application with a single data entry form, views and reports. This is known as the “Complaints Log/Complaints Registration system”. Its purpose is for users enter complaint information. T...

  • View Service Offered By Sk Saif Ali

    Sk Saif Ali

    Panskura, West Bengal, India

    $80
    Earned/Yr
    • customer service management
    • Administrative Assistant
    • Branding

    Virtual Assistant/ Customer service

    I have proven ability and skills in making sound decisions based on the company policy and valid information. I have an aptitude and good comprehension that helps to identify and resolving problems ef...

  • View Service Offered By Roos de Bruijn

    Roos de Bruijn

    Kuala Lumpur, Kuala Lumpur, Malaysia

    $104
    Earned/Yr
    • customer service management
    • Content Administration
    • Crm Databases

    Customer Service Management

    I provide professional yet emphatic solutions to all customer''s issues. I have experience managing webshop content, processing orders and payments and providing customer service either through the pho...

  • View Service Offered By shveta dadhore

    shveta dadhore

    Navi Mumbai, Maharashtra, India

    • customer service management
    • Business Development
    • Complaint Management

    Customer Service and data Management

    My current location is Pune, India. I am a customer service professional with an work experience of over 13 years. I am a Mechanical Engineering Graduate and experienced in Business Development, Cust...

  • View Service Offered By harish sam rajan 1

    harish sam rajan 1

    Bangalore, Karnataka, India

    • customer service management
    • Accounts Payable
    • Admin Support

    Customer Service&Management Professional

    Thank You for checking my profile. I''m a freelancer from Bangalore, India. I have 15 years of performance-driven and progressive experience in Customer Service, Content Writing, Administrative Suppor...

  • View Service Offered By Eddy Michael

    Eddy Michael

    Izmit, Kocaeli, Turkey

    • customer service management
    • Call Center Management
    • Communication Consulting

    Customer service management

    I have a good experience in the field of customer services. My top skills and interest are as follows; - Phone support, that includes handling problematic phone call - Good problem solving skills - ...

  • View Service Offered By Lisa28

    Lisa28

    -, British Columbia, Canada

    • customer service management
    • Customer Service
    • Customer Service Operations

    Customer Service Operations & Management

    - Research, plan, create and develop customer service operations - Learning, maintaining, information gathering and communicate regarding company products and/or services - Create customer service pol...

  • View Service Offered By Christian Darcy Alcala

    Christian Darcy Alcala

    Petaling Jaya, Selangor, Malaysia

    • customer service management
    • Chat Support
    • Customer Service

    Customer Support and Project Management

    Provide Customer support for multiple channels (chat and email currently) project management and consultancy.

See All Customer Service Management Freelancing Services

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Hire Freelance Customer Service Managers

Customer Service Management involves establishing and taking a customer service team to success. It helps foster a productive environment where customer service representatives can ensure positive customer interactions every time. Customer Service Managers constantly monitor customer feedback and complaints via recorded phone calls and emails. Using this information, they implement new strategies and solutions for appeasing the customers and maintaining a strong brand reputation. They also monitor the performance of all their team members to ensure quality in meeting customer expectations. If you require expert customer service in your company for higher customer retention and acquisition of new customers, you can hire customer service managers. These experts offer online freelance services and can help you fulfill your customer service objectives.

What Do Customer Service Managers Do?

Customer Service Managers work towards adding value to customer experience to retain profitable customers for the company. They train a team of customer service experts to listen empathetically to customers and provide valuable solutions. Their strategies may vary based on the target audience and company’s products and services. Regardless, they deliver a high quality customer service experience by offering frontline support and actively collecting feedback. Customer Service Managers interact directly with highly profitable customers to ensure that they remain loyal to the brand and promote word-of-mouth marketing. They also get involved in recruiting new Customer Service Experts to the team and training them on the company’s customer service culture. They make sure that every customer service representative understands their responsibilities and fulfills them to the best of their ability. In order to ensure quality, they use basic metrics to track progress and identify flaws in the customer service tasks.

If you wish to hire customer service managers for your company, you can connect with experts on online freelance websites. Before you do so, you need to ensure that the person:

  • Thoroughly understands the products or services of the company to handle customer queries and analyze feedback

  • Has strong leadership, organizational, and administrative skills

  • Can effectively direct a team to work well under pressure in a highly fast-paced environment

Qualifications of Customer Service Managers

Expert Customer Service Managers can help build positive customer relationships and increase the value of your brand. Here are some of the qualifications you should look for before you hire a professional:

  • Professional education and training in business administration, marketing and customer service

  • Strong computer literacy and knowledge of MS office for preparing reports and presentations

  • Extensive portfolio of several customer service management projects successfully handled for various clients

Benefits of Freelance Customer Service Managers

  • They can effectively lead your team of customer service representatives to provide impeccable customer experience.

  • They maintain extensive records of customer interactions and feedback for use in future.

  • They generate a considerable amount of sales leads by networking and building sustainable relationships.

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