Ability to answer calls professionally.
Handling and resolving customer complaints.
Understanding of customer service principles and practices.
Problem solving and resolution.
Dealing with customer complaints or inquiries.
Meeting performance and speed targets.
Excellent verbal communication skills.
Remaining calm under stressful situations.
Tactful manner and have a good memory.
Ability to multitask.
Strong organisational, administrative and inter-personal skills
Workload and time management
Broad knowledge of computer operating systems and proficient keyboard skills
Receiving and dealing with all initial customer communications
Providing accurate information and advice
Guiding all customer issues to a satisfactory conclusion
Following up on ongoing customer cases and communicating progress to management and customer
Creating and maintain customer call logs
Reviews For This Service