Freelance Account Manager for Hire
Account management is a service which is generally provided after post-sales and focuses on nurturing client relationships. The strategy followed in account management focuses on creating value or account over and above specific opportunities. It includes customer satisfaction improvement in the long term. These services help in building and maintaining long term relationship with clients. Account management understands the client’s needs and accordingly provides services. Organizations have a dedicated team of professionals who look after account management of clients and execute account strategy. Account management ensures that the organization meets all the important criteria for customer satisfaction, including prompt delivery, accurate order fulfilment, rapid response to inquiries and efficient aftersales service. You can hire account management services on some of the top freelance marketplaces, like Guru, to create long term, trusting relationships with your customers.
What Does an Account Manager Do?
An account manager is a professional responsible for managing sales and relationships with a client or group of clients of a business. These professionals serve as the interface between the customer service and the sales team in a company. They keep a close and updated track on the client’s portfolio assigned to them. They understand the customer's demands, plan how to meet these demands, and generate sales for the company as a result.
They are responsible to identify new sales opportunities with existing accounts by up-selling or cross-selling. They work to achieve the sales as per company’s sales target and also establish budgets with the client and company. They also help the client in case of any conflict by managing and solving the same by providing the updated information. They work in coordination with the Accountants in the organization who are responsible for all the financial statements. They may work on a CRM software for effective account management.
You can consider freelance account manager for hire online on Guru.com, one of the best platforms for finding freelance professionals. Before you hire account management services from experts, ensure that they can:
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Deliver client-focused solutions to customer needs
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Manage multiple account management projects at a time
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Forecast and track key account metrics
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Prepare reports on account status
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Display good knowledge of MS Office
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Answer client’s query on time
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Display excellent listening, negotiation and presentation abilities
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Showcase strong verbal and written communication skills
Qualifications of an Account Manager
It is ideal that your freelancer has the following skills:
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Bachelor’s degree in Business Administration, Sales or its equivalent field
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Prior work experience as an Account Manager, Key Account Manager, or relevant role
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Experience in communicating, presenting and influencing key stakeholders at all levels of an organization
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Hands-on experience with CRM software like Salesforce, ZOHO CRM, and others
Benefits of Hiring Account Managers
Hire freelancers on Guru to get your work done and they can:
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Make a successful client roadmap which can ensure consistency in communication and messaging with your client
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Help increase the sales and revenue by maintaining and strengthening the long-term relationship with the client
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Prevent communication breakdowns and ensure the client receives the information they want and need
Guru Tip:
Once a Freelancer has been hired, a WorkRoom is created for the job on Guru. Use WorkRooms to communicate with your Freelancers and team members, keep track of work, upload files and manage multiple jobs easily.
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