Customer Experience Managers

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  • 800,000

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  • $250 Million

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  • 100% Customer Satisfaction Rate Based on 10 reviews

Top Customer Experience Managers

  • View Service Offered By MarnaLottering

    MarnaLottering

    Customer Experience Manager

    Randburg, Gauteng, South Africa

    • Customer Experience Management
    • Customer Experience Analysis
    • Customer Experience Consulting
    • Customer Experience Design
    • Business Innovation
    • Business Insights
    • Business Intelligence
    • Client Analysis
    • Client Growth
    • Client Insight

    Customer Experience Promise

    The Customer Experience Statement is the focal point of a customer experience program. A Customer Experience Statement informs employees at all levels how to approach the decisions they make every day that drive customer loyalty and customer retention. It guides the decision-making necessary to take a company one step closer to creating the ideal customer experience. Without a clearly defined Customer Experience Statement: - everyone does what they think is the right thing, - overlapping prior... View more

  • View Service Offered By Josue Reyes 2

    Josue Reyes 2

    Customer Experience Manager

    santa tecla, La Libertad, El Salvador

    • Customer Experience Management
    • Customer Experience Analysis
    • Customer Experience Consulting
    • Coaching
    • Customer Service Representatives
    • Leadership
    • Quality Assurance (QA) Auditing

    Customer Experience Analyst

    As Customer Experience Analyst I am responsible for both delivering day-to-day services to the business units i support, as well as analyzing and improving the business reporting systems and practices to Verint’s services organization (accounts), ensuring that day-to-day processes are efficient and the data easily consumed, redefining process or format as required. View more

  • View Service Offered By Cassandra-Antoine

    Cassandra-Antoine

    Customer Experience Manager

    London, England, United Kingdom

    • Customer Experience Management
    • Customer Experience Analysis
    • Customer Experience Consulting
    • Customer Experience Design
    • Business Insights
    • Customer Advocacy
    • Customer Analysis
    • Customer Education
    • Customer Journey
    • Customer Research

    Customer Insight Program (CIP)

    Would You Like Support Solving Your Service Delivery Issues? We’re living in a customer centric world where consumers have the power and the tools to voice their opinions instantly online about your products and services. Research has shown that people do read consumer reviews and they are also influenced by them. As a local business, you’re now operating in a ‘Reputation & Experience’ lead economy due to technological changes in the market. Thus, it’s important to recognise this change and stay... View more

  • View Service Offered By Dishon C

    Dishon C

    Customer Experience Manager

    Nairobi, Nairobi Area, Kenya

    • Customer Experience Management
    • Customer Experience Design
    • Customer Experience
    • Customer Research
    • Customer Retention
    • Customer Service
    • Skill
    • Training

    Customer Service

    I have more than three years experience in customer service. I have undergone rigorous training on customer experience. The training and experience have sharpened my skills in customer service department. I offer important tips that enable organizations or individuals to retain and get new customers fast. View more

  • View Service Offered By Michael Bessler

    Michael Bessler

    Customer Experience Manager

    Westwood, New Jersey, United States

    • Customer Experience Management
    • Customer Experience Consulting
    • Customer Experience Design
    • Asset Modeling
    • Brand Asset Management
    • Business Planning
    • Corporate Training
    • Customer Relations
    • Data Analysis
    • Financial Modeling

    Strategic Management Consultant

    To help companies make the most out of their assets by conducting market research and run revenue projections and pricing models to build strategies for growth. Develop interest through the use of social media and data analytics to help promote new companies or companies with new products and services. Develop an executable strategy and plan with achievable milestones to help companies grow their revenues while maintaining quality. Develop a holistic strategy that is customer focused and allo... View more

  • View Service Offered By Valory Myers

    Valory Myers

    Customer Experience Manager

    Indianapolis, Indiana, United States

    • Customer Experience Management
    • Customer Experience Analysis
    • Customer Experience Consulting
    • Customer Experience Design
    • Customer Advocacy
    • Customer Analysis
    • Customer Research
    • Customer Retention
    • Data Management
    • Design

    Market Insights & CX Strategy

    InAct helps executives solve their most pressing business issues — not simply prepare plans. Grounded in strategic insights, our clients take practical action to achieve results. We exist to connect people and ideas to improve and transform how we conduct business together. Specifically, we help companies create stronger loyalty and drive long-term, sustainable growth through: - Better Data: Market Research - Better Plans: Strategy Development - Better Execution: CX Design View more

  • View Service Offered By Dr Osman Khan

    Dr Osman Khan

    Customer Experience Manager

    London, England, United Kingdom

    ID Verified
    • Customer Experience Management
    • Customer Experience Analysis
    • Customer Experience Consulting
    • Customer Experience Design
    • Brand Identity
    • Branding
    • Business Development
    • Business Strategy
    • Corporate Brand Identity
    • Corporate Branding

    CX, Loyalty and Marketing Specialist

    Dr Osman Khan is one of the world’s leading experts in Customer Experience Management and Customer Loyalty. Dr. Khan, has over twenty years of experience working with companies to improve their business performance and has worked in the US, UK, Middle East and Europe. His main areas of expertise are in Customer Experience Management, Customer Loyalty and Satisfaction, Emotional Attachment, B2B Marketing, Social Media and Strategic Marketing. He has worked with numerous companies across the glob... View more

  • View Service Offered By Neal Kreitman

    Neal Kreitman

    Customer Experience Manager

    Hillsborough, New Jersey, United States

    • Customer Experience Management
    • Customer Experience Analysis
    • Customer Experience Consulting
    • Focus Groups
    • Marketing
    • Marketing Research and Plans
    • Qualitative
    • Qualtrics
    • Quantitative Research
    • Research

    Market Research

    I am an experienced market research professional. I am a highly skilled focus group moderator, and a survey design and survey analysis expert. I translate business issues into research questions and identify the optimal research design. I provide impactful insights to all levels of management by synthesizing research findings to present a comprehensive view for decision making. I have worked on a broad spectrum of projects including: customer segmentation, communications effectiveness, websit... View more

  • View Service Offered By SaloniM

    SaloniM

    Customer Experience Manager

    Mumbai, Maharashtra, India

    • Customer Experience Management
    • Customer Experience Analysis
    • Customer Experience Consulting
    • Account Management
    • Analytics
    • B2B
    • B2B writing
    • Campaign Building
    • CRM
    • Customer Acquisition Strategies

    Sales/Marketing/Writing/Analytics

    I provide services in multiple areas. I have personally worked on each of these in my career. Sales and Marketing Services: Sales And Marketing Consulting | Sales Training | Defining Key Sales Metrics and Sales Reporting | Account Management | Channel Management |Sales Pitch Creations |Sales Through Storytelling | Lead Generation | Email and SMS Marketing | LinkedIn Campaign Setups | Campaign Management | CRM Setup LinkedIn: Customer Experience Management: Creative Services: Employee Experi... View more

  • View Service Offered By Shefali Korke

    Shefali Korke

    Customer Experience Manager

    Newton, Massachusetts, United States

    • Customer Experience Management
    • Customer Experience Analysis
    • Customer Experience Consulting
    • Customer Experience Design
    • Analytics
    • Channel
    • Customer Analysis
    • Dashboard
    • Dashboards
    • Kpi

    CEO Dashboard

    The growth dashboard is a comprehensive practical group of template that looks into a company’s AS IS state in identifying and achieving revenue targets. It looks at all the functions/capabilities associated with increasing revenues and not just marketing and sales functions. If you are a top level executive or Private Equity/Venture Capitalist operating partner and want to know how your business unit/portfolio company is performing in increasing revenues. This dashboard is all you need. Growth ... View more

  • View Service Offered By Ivan Zaboj

    Ivan Zaboj

    Customer Experience Manager

    Sydney, New South Wales, Australia

    • Customer Experience Management
    • Customer Experience Consulting
    • Customer Experience Design
    • Analytics
    • Architects
    • Brand Consulting
    • Brand Identity
    • Brand Strengthening
    • Branding
    • Corporate Branding

    Branding Excellence

    We define every brand sector, innovate leadership experiences and surface new opportunities colossally. Based on global resources, scientific methods and careful analysis on national market dynamics and local business culture. BRAND IDENTITY & DESIGN Strategy & Positioning Insights & Analytics Packaging Interactive Media View more

  • View Service Offered By Rahul Saxena 1

    Rahul Saxena 1

    Customer Experience Manager

    New Delhi, Delhi, India

    1,500/year ·
    • Customer Experience Management
    • Advertising
    • Algorithms
    • Blogs
    • Internet Marketing
    • LinkedIn
    • Marketing
    • Pinterest
    • Sales
    • Sales Promotion

    Online Internet Marketing (SEO,SMO, PPC)

    My name is Rahul and I am a Google Adwords and SEO Expert with over 7 years experience. I have worked on over 30+ projects that include SEO project, SEM, SMM, PPC campaigns and other Internet marketing. My services include: I follow following approach for work. - Plan and prepare advertising and promotional material to increase sales of products or services - Prepare budgets and submit estimates for program costs as part of campaign plan development - Inspect layouts and advertising copy - Monit... View more

  • View Service Offered By Anu Mittal

    Anu Mittal

    Customer Experience Manager

    Gurgaon, Haryana, India

    1,968/year ·
    • Customer Experience Management
    • Accounting
    • Bank Reconciliation
    • Billing
    • Bookkeeping
    • Budgeting
    • Business Valuation
    • Data Mining
    • Financial Metrics
    • Invoicing

    Everything about Finance and Accounting

    Our F&A service portfolio covers - Bookkeeping Payroll MIS Accounts Payable Management Accounts Receivable Management Financial Budgeting Financial Analysis Financial Data Research We are well versed with IFRS, US-GAAP, and US Payroll Taxes. Our support services include maintaining financial records on cloud, generating weekly management reports, ratio analysis as well as setting Standard Operating Procedures (SOPs) for the clients. View more

  • View Service Offered By Alex Esclamado

    Alex Esclamado

    Customer Experience Manager

    West New York, New Jersey, United States

    • Customer Experience Management
    • Consultant
    • Contact Center
    • Customer Service
    • Customer Service Management
    • Design
    • Experience Design
    • Management
    • Operations Management
    • Design Process

    Customer Experience Consulting Services

    Customer service management expertise including: - strategy (customer segmentation, channel strategy, etc) - customer experience design and implementation - customer support (processes, operations, staffing) - contact center operations (people, processes,systems, workforce management) - omni-channel contact center technology and operations. View more

  • View Service Offered By Wessam Saleh

    Wessam Saleh

    Customer Experience Manager

    Cairo, Al Qahirah, Egypt

    • Customer Experience Management
    • Branding
    • Communication Skills
    • Customer Experience Consulting
    • Customer Service
    • Leadership
    • Management
    • Marketing
    • Marketing Strategy
    • Training

    Marketing , Customer Services/Experience

    Experienced Marketing and customer experience Professional offering 20 + Years’ experience in Marketing and CX management, training, and coaching. - Marketing Strategies & Branding Management and coaching. - Customer Experience Management & coaching. - Create the Marketing & CX Strategy, plans & Coaching. - Provide thought leadership, strategic insight, transparent and clear communication to the team. - Formulated and executed marketing and CX strategies. Oversaw all aspects of field marketing a... View more

  • View Service Offered By Gonzalo Solorzano

    Gonzalo Solorzano

    Customer Experience Manager

    San Rafael, San Jose, Costa Rica

    • Customer Experience Management
    • Advertising
    • Client Analysis
    • Leadership
    • Localization
    • Management
    • Marketing
    • Negotiation
    • Planning
    • Product Development

    Customer Experience/Program Manager

    Experienced Operations, Accounts Manager and Customer Experience Manager with a demonstrated history of working in the marketing, localization, web development, advertising and shared services industry. Skilled in Negotiation, IT Service Management, Management, Leadership, Project and Program Management, Strategic Planning and Customer Experience. View more

  • View Service Offered By Charumathi S

    Charumathi S

    Customer Experience Manager

    Gurugram, Haryana, India

    • Customer Experience Management
    • Business Analysis
    • Business Development
    • Client Assessment
    • Client Contact
    • Client Development
    • Client Issue Resolution
    • Client Orientation
    • CRM
    • Customer Retention

    customer Experience, Inside Sales, BDM

    Demonstrate the Product to new Prospects Build and Strategize Sales Pipeline Define configuration specifications and business analysis requirements Perform quality assurance Define reporting and alerting requirements Own and develop a relationship with Client and Product team, working with them to optimize and enhance our integration Help design, document and maintain system processes Report on common sources of technical issues or questions and make recommendations to product team Communicate k... View more

  • View Service Offered By Bobbie Jo W.

    Bobbie Jo W.

    Customer Experience Manager

    Chelsea, Alabama, United States

    • Customer Experience Management
    • Customer Experience Analysis
    • Customer Satisfaction
    • Design
    • eLearning Development
    • Process Improvement
    • Reviews
    • Workflow
    • Zendesk

    Customer Experience Improvement

    My expertise lies in reviewing customer interactions, CSAT deep dives, and metric driver reviews to determine underlying process breakdowns, representative strengths and weaknesses, and customer experience issues. Once pain points and strengths are recognized, I can efficiently design and implement processes and learning zones to increase workflow, productivity, and overall customer satisfaction. View more

  • View Service Offered By Recaptured

    Recaptured

    Customer Experience Manager

    Highland, Utah, United States

    • Customer Experience Management
    • .NET
    • Community Management
    • Consultant
    • Consulting
    • Content Development
    • Content Marketing
    • Corporate Social Media
    • Customer Engagement
    • Data Management

    Customer Experience Marketing Consulting

    Our hands-on consulting services will help you to build a customer experience marketing strategy that will lead to greater: What you can expect from your service from us: +Responsible for Customer Experience strategy and consistent evaluation of processes to develop efficiencies and drive improvement initiatives Let us know how we can help you today! View more

  • View Service Offered By Ms. Jaime Chambron

    Ms. Jaime Chambron

    Customer Experience Manager

    Dallas, Texas, United States

    • Customer Experience Management
    • Business Planning
    • Customer Acquisition Strategies
    • Customer Advocacy
    • Customer Experience
    • Operations Management
    • Training

    Customer Experience Operations Consult

    Provides consulting, coaching and fractional executive leadership. Expert in solution development, sales, marketing and customer operations (professional services, support, customer success, product management). - Strategic business planning - Professional Services Automation (PSA) evaluation, implementation, optimization and re-platforming - Service innovation (ideation, white space analysis, methodology, packaging, pricing, go to market) - Organization design and transformation (functions, ... View more

See All Customer Experience Managers

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Hire Freelance Customer Experience Managers

Customer experience management serves to establish and maintain an important bridge between customer and brand. It involves generating positive customer interactions at every opportunity possible to drive business growth. In order to achieve this, Customer Experience Managers make use of market research data and customer history to understand latest consumer trends. This is a data-driven position where relevant information is used to design customer experience strategies and organize customer segmentation. Customer Experience Managers make use of data to map a customer’s journey in buying products and services. This helps in understanding consumer behavior and predicting future customer interactions. They take initiatives in contacting potential customers based on their search history and social media behavior. If you wish to promote business growth and build your brand reputation, you can hire customer experience managers from Guru, one of top freelance sites.

What Do Customer Experience Managers Do?

Customer Experience Managers are responsible for all interactions with the customer such as receiving feedback, evaluating complaints and monitoring communications with the customer. They also concentrate on other aspects of customer experience such as ensuring product quality, timely delivery and convenient returns. In order to provide a good customer experience, they design the lifecycle of the company’s products ensuring quality and minimal risk of failure. They also actively participate in customer engagement on social media by promoting relevant content and providing information about latest offers. Following release of a new product, they track its progress in the market and collect customer feedback. Based on this information, they direct distribution of the product to different channels. Just like customer service experts, their ultimate aim is to provide positive consumer experience, retain existing clients and acquire new customers for the business.

If you wish to hire customer experience managers for your business, you need to ensure that the person:

  • Is capable of adapting with the job requirements, learning new strategies and implementing new ideas in the company projects

  • Can conduct extensive market research and carry out data analysis to help with designing positive customer experiences

  • Is effective in collecting feedback from customers and carrying out a subjective evaluation to understand consumer needs and market demands

Qualifications of Customer Experience Managers

People who offer customer experience management services can help you keep your customers happy by giving them exactly what they need. Here are some of the qualifications that you need to consider before you hire a professional.

  • Professional education and training in marketing, business administration, and customer service

  • Strong communication, leadership, and change management skills

  • Extensive portfolio of several customer experience management projects successfully handled for various clients

Benefits of Freelance Customer Experience Managers

  • They develop and execute useful customer experience strategies for increasing the satisfaction levels for a brand.

  • They constantly research and identify new ways to exceed customer expectations.

  • They establish a customer-centric culture in the company where the focus is on delivering what the customer requires.

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