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Top Customer Experience Management Freelancing Services

  • View Service Offered By Fernando Tirado

    Fernando Tirado

    Rosarito, Baja California, Mexico

    $360
    Earned/Yr
    • customer experience management
    • Administrative Assistant
    • Customer Service

    Customer Service / Virtual Assistant

    Service-minded Customer Experience Manager with broad scope of experience. Keen ability to assess ineffective areas of customer service and proposing effective solutions. Seeking to use excellent com...

  • View Service Offered By cmohunter

    cmohunter

    Lawrenceville, Georgia, United States

    • customer experience management
    • Customer Relationship Management
    • Episerver

    Customer Experience Management

    Integration planning and configuration of platforms that enable personalization Development of methodologies and roadmaps to drive business and technology integration Strategic support for tactical ...

  • View Service Offered By Alex Esclamado

    Alex Esclamado

    West New York, New Jersey, United States

    • customer experience management
    • Consultant
    • Contact Center

    Customer Experience Consulting Services

    Customer service management expertise including: - strategy (customer segmentation, channel strategy, etc) - customer experience design and implementation - customer support (processes, operations, st...

  • View Service Offered By Myrhona- Garstenveld

    Myrhona- Garstenveld

    Almere, Flevoland, Netherlands

    • customer experience management
    • Administrative Assistant
    • Calendar

    Customer Experience Representative / VA

    Most entrepreneurs start their business because they want to do what they love and have more freedom to enjoy life and family. You need to have a team that helps you make that life come true. How do ...

  • View Service Offered By MarnaLottering

    MarnaLottering

    Randburg, Gauteng, South Africa

    • customer experience management
    • Business Innovation
    • Business Insights

    Customer Experience Promise

    The Customer Experience Statement is the focal point of a customer experience program. A Customer Experience Statement informs employees at all levels how to approach the decisions they make every day...

  • View Service Offered By Leonie Chaudron

    Leonie Chaudron

    Kralendijk, Antilles, Antilles

    • customer experience management
    • Customer Analysis
    • Customer Experience Analysis

    Customer Experience program manager

    In my role as CX program manager I was responsible for the whole CX program, from finding ways to best gather useful feedback, in a non-intrusive manner to analyzing the results and creating useful da...

  • View Service Offered By Josue Reyes 2

    Josue Reyes 2

    santa tecla, La Libertad, El Salvador

    • customer experience management
    • Coaching
    • Customer Experience Analysis

    Customer Experience Analyst

    As Customer Experience Analyst I am responsible for both delivering day-to-day services to the business units i support, as well as analyzing and improving the business reporting systems and practices...

  • View Service Offered By Ashley Hogge

    Ashley Hogge

    Blackstone, Massachusetts, United States

    • customer experience management
    • Consultant
    • Customer Experience Consulting

    Customer Success/Experience Consultant

    I have led and developed multiple CS and CX teams and programs from the ground up for both small startups and larger corporations. I have worked along side brands like Walmart, CVS, Praxair, Taco Bell...

  • View Service Offered By Wessam Saleh

    Wessam Saleh

    Cairo, Al Qahirah, Egypt

    • customer experience management
    • Branding
    • Communication Skills

    Marketing Customer Services/Experience

    Experienced Marketing and customer experience Professional offering 20 + Years’ experience in Marketing and CX management, training, and coaching. - Marketing Strategies & Branding Management and coac...

See All Customer Experience Management Freelancing Services

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Hire Freelance Customer Experience Managers

Customer experience management serves to establish and maintain an important bridge between customer and brand. It involves generating positive customer interactions at every opportunity possible to drive business growth. In order to achieve this, Customer Experience Managers make use of market research data and customer history to understand latest consumer trends. This is a data-driven position where relevant information is used to design customer experience strategies and organize customer segmentation. Customer Experience Managers make use of data to map a customer’s journey in buying products and services. This helps in understanding consumer behavior and predicting future customer interactions. They take initiatives in contacting potential customers based on their search history and social media behavior. If you wish to promote business growth and build your brand reputation, you can hire customer experience managers from Guru, one of top freelance sites.

What Do Customer Experience Managers Do?

Customer Experience Managers are responsible for all interactions with the customer such as receiving feedback, evaluating complaints and monitoring communications with the customer. They also concentrate on other aspects of customer experience such as ensuring product quality, timely delivery and convenient returns. In order to provide a good customer experience, they design the lifecycle of the company’s products ensuring quality and minimal risk of failure. They also actively participate in customer engagement on social media by promoting relevant content and providing information about latest offers. Following release of a new product, they track its progress in the market and collect customer feedback. Based on this information, they direct distribution of the product to different channels. Just like customer service experts, their ultimate aim is to provide positive consumer experience, retain existing clients and acquire new customers for the business.

If you wish to hire customer experience managers for your business, you need to ensure that the person:

  • Is capable of adapting with the job requirements, learning new strategies and implementing new ideas in the company projects

  • Can conduct extensive market research and carry out data analysis to help with designing positive customer experiences

  • Is effective in collecting feedback from customers and carrying out a subjective evaluation to understand consumer needs and market demands

Qualifications of Customer Experience Managers

People who offer customer experience management services can help you keep your customers happy by giving them exactly what they need. Here are some of the qualifications that you need to consider before you hire a professional.

  • Professional education and training in marketing, business administration, and customer service

  • Strong communication, leadership, and change management skills

  • Extensive portfolio of several customer experience management projects successfully handled for various clients

Benefits of Freelance Customer Experience Managers

  • They develop and execute useful customer experience strategies for increasing the satisfaction levels for a brand.

  • They constantly research and identify new ways to exceed customer expectations.

  • They establish a customer-centric culture in the company where the focus is on delivering what the customer requires.

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