Hello,

I'm Suvo, I have more than 3 years of experience in Customer Support Specialist, Virtual Assistance & Social Media Chat Support from my home office. I have worked for different Projects, Start-ups and some of the most influential companies, in the USA, Philippines, Australia, and India.

I SPECIALIZE IN⬇️:

✅ Live Chat Software : Chat with online customers when they are visiting our website.

✅ Customer Care Specialist : Handling customer requests, inquiries, and complaints using a

compassionate yet firm approach.

✅ Product Specification Knowledge : Guide Customers about the specified Product.

✅ Telecommunication : Cold & Warm calling with CRM system.

✅ Multi-tasking : Maintain daily escalation trackers to prioritize issues by complain ticket generate

accordingly.

✅ E-mail Communication : Resolve customer queries and ensure customer satisfaction on the

Email.

✅ Records : keep Records for Future opportunities and threats.

✅ Additional : Creative Problem Solving skills, MS Office proficiency, Good Professional Relationships with Team.

I have work experience using the following tools :

⭐️ Zendesk, Hubspot, Freshsales, Gorgias, Shopify

⭐️ Slack, zoom, salesforce etc

⭐️ Google Docs, Spreadsheet

⭐️ Microsoft Outlook

⭐️ Microsoft Office

⭐️ Social Media (Facebook Groups &Pages, Youtube & Instagram account)

I am available for the short or long term and pride myself on delivering high quality, fast and accurate services. I treat all my clients’ personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. 

💪🔍 For the time I assist you with your business needs, I am 100% invested in you and your goals. 💡💪