Development and Support for HP BSM/BAC and HP Sitescope tool for client environment. Handling over 400 BPMs and 300 applications throughout the globe. More than 8000 servers are being monitored via HP Sitescope. • User Access Management • Incident Management for BAC Scripts, BAC Robots, User Queries • Managing Integrations with other Monitoring Tools – Netcool, Telalert and Sitescope • BPM(Business Process Monitor) and VuGen Software Management for 400+ odd BAC Robots • Managing Software Patches, Upgrades to existing setup • Documentation and Change Management • Feasibility Analysis of the Application Scenarios. • Creation and Uploading of Virtual User scripts • Availability and Performance Thresholds Setup and Base lining • Performing Quality Checks and Testing BAC scripts with Application Teams • Setup Alerts/Downtime Event Schedules as per Project Needs