All Services Engineering & Architecture IT Customer Service $25/hr · Starting at $25 Strong customer support analyst focused on problem solution using ITIL methodology. Responsible for: - Ticketing resolution 1st, 2nd and 3rd line support. - Incident/Problem & Change resolution via ticketing tools (i.e Remedy, Service Now) - Mailbox management - Phone calls - Customer advocate - Problem Manager - Incident Manager - Change Manager - ITIL foundation certified - Account Manager - Service Manager - Team Manager - KPI's - Milestone About $25/hr · Ongoing Download Resume Strong customer support analyst focused on problem solution using ITIL methodology. Responsible for: - Ticketing resolution 1st, 2nd and 3rd line support. - Incident/Problem & Change resolution via ticketing tools (i.e Remedy, Service Now) - Mailbox management - Phone calls - Customer advocate - Problem Manager - Incident Manager - Change Manager - ITIL foundation certified - Account Manager - Service Manager - Team Manager - KPI's - Milestone Skills & Expertise AgileAWSAzureBitrix24Change ManagementGoogleIncident ManagementInformation TechnologyITILJBossJiraJoomlaLinuxManagementProblem SolvingScrumService EngineeringSQLTrelloUnixWebLogicWebSphereWindows ServerWordPress 0 Reviews This Freelancer has not received any feedback. Browse Similar Freelance Experts Unix ProgrammersProblem Solving ConsultantsBitrix24 CollaborationWebSphere DevelopersWordPress ExpertsScrum MastersWindows Server ExpertsWebLogic AdministratorsITIL TrainersJoomla DevelopersSQL DevelopersIncident ManagersChange Management ExpertsManagement Experts