My knowledge, experience & power level allow me to be effective focal point of IT & Telecoms operations in Moscow/CIS area for global & newly coming companies with ability to proactively attract the resources. I’m an IT & Telecoms Professional/Manager with extensive people & project managing expertise of small & medium teams. The successful setup of ITSM Problem Management, root cause & business impact analysis that was performed by me in 2 large banks helped me to develop very strong problem investigation & solving skills, deep knowledge of main ITSM processes(Prb, Inc, Rsk, Cap, SLM, BCM). The rest of them (Mon, Inc, Chg, Rel, SLM) I mastered through 2nd level BSS support management & building from scratch in Vimpelcom CIS (6xJVs IT support in Russia & CIS area). The full stack of IT support best practices & tools were been utilized with the respective level of proficiency during this period of work. Also there was a great potential of those processes in the efficiency leverage unleashed if handed to proper specialists whom I had hired & trained well. The ability to capture fast the state of development and proactively drive the transformation of the IT Department performance to the state of efficiency & reliability that is required by business is my power. I’m qualified in Project planning, sophisticated information systems design & transformation (Design of Concepts, Enterprise Architecture, Infrastructure, Network Design, SAN design, Application Architecture, development, implementation, System integration, System Analysis, mathematical methods in economics & informatics, business analysis & information security). Also I’m familiar with DevOps.