Customer satisfaction is a goal of my work
We will never stop the efforts until the required result is reached
Win-Win solutions are the best of all
I’m an IT & Telecoms Professional/Manager with extensive people & project managing expertise of small & medium teams.
I never stop my efforts until I achieve the required result or come to the understanding of transformation of the goals.
The successful setup of ITSM Problem Management, root cause & business impact analysis that was performed by me in 2 large banks helped me to develop very strong problem investigation & solving skills, deep knowledge of main ITSM processes(Prb, Inc, Rsk, Cap, SLM, BCM). The rest of them (Mon, Inc, Chg, Rel, SLM) I mastered through 2nd level BSS support management & building from scratch in Vimpelcom CIS (6xJVs IT support in Russia & CIS area). The full stack of IT support best practices & tools were been utilized with the respective level of proficiency during this period of work. Also there was a great potential of those processes in the efficiency leverage unleashed if handed to proper specialists whom I had hired & trained well.
My experience covers widely the IT & Telecom component in different business areas, such as Telecom-Operations, Mineral Resource Development, Banking, Clinical Research, HoReCa. This allows me to understand the requirements completely & quickly. Hereby it enables the use of really best practices available from adjacent areas when making the solutions or managing projects & people.
The ability to capture fast the state of development and proactively drive the transformation of the IT Department performance to the state of efficiency & reliability that is required by business is my power.
I’m qualified in Project planning, sophisticated information systems design & transformation (Design of Concepts, Enterprise Architecture, Infrastructure, Network Design, SAN design, Application Architecture, development, implementation, System integration, System Analysis, mathematical methods in economics & informatics, business analysis & information security). Also I’m familiar with DevOps.
Work Terms
My working hours 8:00-18:00 GMT+3 (Moscow Time)
I prefer fair pay for the first work together: 50% to start / 50% after finish. We may change terms for further cooperation.