I am extremely professional about my process maps and prepare them with my customer in mind. They must be meaningful to you, your organization and future employees. To that end, I insist on preparing quality maps where lines do not cross and boxes are meaningful and all the same size. Process maps however are not the only solution! Process maps fail as they do not show you the complete picture: they do not show hand-offs, bottlenecks or the relationship with other processes and process exceptions. Additionally, process maps alone do not show where information technology failures take place, the flow of data or where to find inputs. I am trained in Lean Six Sigma Black Belt and understand how to provide meaningful process improvement solutions to small and medium sized organizations, In addition to preparing a process map, I can include: - Value-steam maps - SIPOC tables (see example in projects) - FMEA (fancy acronym for tool showing process risks and controls) - RACI (responsibility and accountability matrix) - Standard operating procedures that people will actually use.