• An experienced support specialist with more than 10 years’ experience in managing IT infrastructure with a can-do attitude and takes pride in providing superior IT support service. Can do:- • troubleshooting on computer hardware, software and network on desktops. • windows image deployment support for operating systems like Windows XP, Windows 7 and Windows 10. • virus removal and anti-virus troubleshooting on windows desktop and servers. • windows update troubleshooting on desktop and servers. • asset management • hardware inventory management. • Maintaining KPI metric. • Printer support. • Providing technical training to end-users. • basic support (level 1) for servers as well as network devices like firewall and layer 2 switch. Some of my abilities are: • Keen attention to detail • Ability to work in 24/7 shifts if required • Excellent problem solving, analytical and time- management skills. • Problem solving through research, teamwork and training. • Basic knowledge of Linux. • Basic knowledge of knowledgebase articles.