I have been providing technical software support and Quality assurance services to different companies for several years. 

My key skills include assisting customers requesting support with software and services and providing them feasible solutions, communicating troubleshooting steps to clients in a timely and professional manner. Creating knowledge based articles, documenting solutions to frequently asked questions and problems to assist the clients promptly. Managing multiple cases in queue, inbound and outbound communications, carrying out research into problems in multiple databases and forums to find issues and solutions. Replicating customer issues using personal computers or cloud resources. Supporting users and network administrators over the telephone and by email. Managing a team of employees from different countries including India, Czech Republic, Serbia, and USA.