I am a dedicated, fast-learner and a hard-working person who believes in integrity over numbers. Though I am new here in Upwork, I have certain qualities and skills which make me good at this. I am also adaptable to meet my employer's timezone and value my client's trust and commit myself to any job, taking full responsibility in completing projects right on time. I worked in the BPO (business process outsourcing) industry for more than 5 years, so I learned to interact with people from different personalities and backgrounds. I have experience in both voice and non-voice line of business. I had worked for telecommunications, gaming and retail accounts and obtained expertise in placing orders, service recovery for orders, appointment-setting, billing, device troubleshooting, obtaining details of complaints and customer retention. My experiences in a high-pressured environment taught me to be attentive to details, resilience, self-reliance, and flexibility in using different tools provided by the client. Writing is my hobby but I also accept proofreading and ghostwriting jobs for Filipino writers in Wattpad since 2014. Though I work on Filipino novels, I am also confident that I can write using the English language. Other than that, I make my book covers thus, making me knowledgeable in graphic design. My skills include: If ever you needed someone to make your book cover, invitation cards, poster, business cards, Youtube thumbnails, FB or IG ads, magazine cover, bookmarks, newsletter, blog banners, postcards and any other services that involve graphic design. Since I am creative and good at multi-tasking, I believe in our succession together. Hope to hear from you soon. Thank you!