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Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully. Used instincts, insight, judgment, and timing to succeed on tough deal. Operations Management focusing on maximizing customer satisfaction, process compliance, etc.Process improvement initiatives to achieve maximum efficiency in various operations. Abilities in coordinating with internal/external customers/vendors for running successful business operations and experience of implementing procedures and service standards for business excellence. Adroit in ensuring delivery of high quality services to support customer's business needs & achieving continued high customer satisfaction from all operational users for services. Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management. Framing work direction and plan for the associates after thorough assessment of their capabilities. Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process improvement initiatives. Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.Responsible for Business Development from Corporate vertical. Develop, build, and manage a client base of corporate accounts.To achieve budgeted targets in terms of number of clients / volume of business. Maintain strong client relations by consistently analyzing client needs and provide best-fit solution to meet the business objectives. Identifying and developing new business through networking and generate new business leads and new areas for development through detailed research of the specific industry or Market.
Flexible