Customer Experience

Hello, how are you?

1 - I am a Customer Service Specialist;
2 - I am very committed to the projects I take on;
3 - This is my full-time activity (I have a CNPJ)
4 - I value organization and always try to meet deadlines;
4 - I always seek to deliver the best to my clients;
5 - I am always willing to listen to your proposal (so you can send me the values that are within your budget, maybe we can come to a good and fair agreement for both);
6 - I am flexible, so our work can be hourly or weekly;
7 - The schedules and durations can be agreed upon;
8 - I have a team for support whenever necessary.
Summary of Professional Experience:
- Experience in B2B AND B2C customer service and support via social media, email, WhatsApp, chat on product website or store;
- Knowledge in customer service support and sales for digital products (Hotmart, Perfect Pay, Orbita/Eduzz, Monetizze, etc);
- Active and receptive telemarketing;
- Cart recovery.

SDR AND LDR B2B or B2C
- Scheduling of meetings with prior contact via active phone call;
- Lead list creation and list qualifications.

Other:

- Personal virtual assistant;
- Budgeting, bidding, and market research;
- Data entry;
- Remote supervisor of customer service teams.

Work Terms

I am flexible, so our work can be hourly or weekly. Schedules and durations can be combined.