To be able to provide what is needed to your business and excel with it!
Highly motivated, driven by passion, Excel VBA developer with 13 years of experience. This encompasses my work as a Data Analyst and Workforce Management Supervisor. Within the said 13 years I've had the opportunity to also manage a team of agents as a Team Manager for 7 years. I'm also a Google Certified Data Analyst (check my profile's attachment for the certificate).
With an innate drive for performance and integrity with every process and excellent problem solving skills, I find excitement in designing and developing intelligent solutions for businesses and individuals alike.
Save Time! Save Money! Automate Now! Excel with Excel!
Projects I have worked on include, but are not limited to, MSI data extraction and reporting, Data Validations, Power Bi dashboard for BPO, KPI calculation and benchmarking, IEX Scheduling Tool, Verint reporting for recorded calls and chats, Net Promoter Score calculation and forecasting from Medallia, Handle Time Calculation and Presentation from Aceyus (CCR) Tool, Sharepoint Manipulation for Clients, Automation of Chat Validation and Review, and many more.
Work Terms
I like to be flexible with the work terms depending on our middle ground. I can do hourly or fixed rate, again depending which of of the options is amenable to both parties. You will not regret the amount of work I put in and the excellence towards any project.
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