We are seeking a Customer Service Representative to assist with handling customer inquiries and providing professional support. This is a remote, freelance project-based opportunity for an independent professional who can respond efficiently and maintain high service quality.
Scope of Work
•Respond to customer inquiries via email, chat, or messaging platforms
•Resolve basic issues and provide guidance to customers
•Document and track customer interactions accurately
•Escalate complex issues to the appropriate team member
•Maintain professional communication standards
Qualifications
•Prior customer service experience preferred
•Excellent written and verbal communication skills
•Strong problem-solving abilities
•Ability to manage multiple inquiries simultaneously
•Reliable internet connection and professional remote workspace
Project Details
•Remote freelance engagement
•Flexible hours: estimated 15–30 hours per week
•Hourly rate: $18–$25 per hour, based on experience
•Potential for ongoing collaboration based on performance
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