Customer Support Assistant (Remote)

Description:We are looking for a reliable and detail-oriented Customer Support Assistant to help manage customer inquiries via email and chat. The role includes responding to common questions, tracking customer requests, and escalating technical issues to the appropriate team.
Responsibilities:
Reply to customer messages through email or chat platforms
Maintain accurate records of communication
Provide friendly and professional support
Escalate complex issues when needed
Requirements:
Strong written English communication skills
Basic experience with customer support tools (e.g., Zendesk, Freshdesk, or similar)
Reliable internet connection
Availability to work during U.S. business hours (preferred)

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