I’m looking to hire 2 reliable Customer Support Representatives to join my team and handle customer interactions across phone calls, live chat, and email support. This is a remote role with consistent hours and clear performance expectations.
Scope of Work:
- Handle inbound and outbound customer calls professionally
- Respond to live chat inquiries in real time
- Manage and reply to customer emails promptly
- Assist customers with general inquiries, account issues, and basic troubleshooting
- Escalate complex or technical issues when necessary
- Maintain accurate records of conversations and resolutions
Work Volume & Schedule:
- 5–6 hours per day (minimum 4 hours)
- 5 days per week (2 days off)
- Must be available for scheduled shifts (US and/or EST overlap preferred)
- Ongoing work with potential for long-term engagement
Requirements:
- 1+ year experience in customer support (call, chat, or email)
- Strong written and spoken English
- Comfortable handling phone conversations professionally
- Familiar with tools like Zendesk, Freshdesk, Intercom, or similar
- Reliable internet connection and quiet work environment
- Ability to multitask and respond quickly across multiple channels
Performance Expectations:
- Fast response time across all channels
- High customer satisfaction and professionalism
- Ability to follow scripts/guidelines while remaining helpful and human
What I Offer:
- Competitive hourly pay
- Flexible remote work
- Clear instructions and onboarding support
- Opportunity for long-term work based on performance
Application Instructions:
Please submit:
1. A brief summary of your customer support experience
2. The channels you’ve handled (call, chat, email)
3. Your availability (hours per day + timezone)
4. Your expected hourly rate
Shortlisted candidates will be contacted for a quick interview and possible trial task.
Looking forward to working with dedicated and professional support agents.
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