I am looking to hire two reliable freelancers on Guru: one Customer Support Specialist and one Virtual Assistant. Both roles will help me manage day-to-day communication, organisation, and basic admin tasks so I can focus on core business work.
1) Role: Customer Support Specialist
Responsibilities:
- Respond to customer inquiries via email/chat in a friendly and professional tone
- Answer common questions using FAQs and guidelines provided
- Handle basic issues and escalate complex problems with clear notes
- Keep simple records of customer interactions in a spreadsheet
- Provide daily or weekly summaries of common questions and feedback
Requirements:
- Strong written English and clear communication style
- Previous experience in customer support or similar role (preferred)
- Good typing speed and attention to detail
- Ability to follow processes and use provided templates
- Reliable internet connection and ability to work remotely
2) Role: Virtual Assistant
Responsibilities:
- Manage and organise emails (tagging, basic replies, follow-ups)
- Help with scheduling, calendar management, and reminders
- Organise files and documents in Google Drive or similar tools
- Create and update simple spreadsheets and lists
- Assist with small research or admin tasks as needed
Requirements:
- Experience as a Virtual Assistant or Administrative Support (preferred)
- Strong organisation and time management skills
- Comfortable using tools like Google Workspace / Microsoft Office
- Good written English and clear communication
- Ability to work independently and respect deadlines
Project Details:
- Both roles are remote and freelance
- Part-time, flexible hours (to be discussed with selected freelancers)
- Ongoing work if performance is good
- Payment: hourly or fixed-price per month, based on experience and agreed workload
How to Apply:
- Clearly state which role you are applying for: “Customer Support Specialist” or “Virtual Assistant”
- Briefly introduce yourself and share your relevant experience
- Mention the main tools you have used (email platforms, chat tools, Google Workspace, Excel, etc.)
- Tell me your time zone and typical daily availability
- (Optional) Attach or describe a short example:
• For Customer Support – a sample reply to a customer asking: “Hi, I have not received my order, what should I do?”
• For Virtual Assistant – a short example of how you organise a busy inbox or schedule
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