EGamer support for Italian market Rome

Professional Summary
Internet Service Operator with proven experience in the gaming and eSports industry. Skilled in implementing and managing tracking, monitoring, and network optimization solutions to ensure stable, secure, and high-performance connectivity. Strong customer focus combined with excellent problem-solving abilities and fast technical issue resolution.
Core Competencies
Internet service configuration and activation (tracking, QoS)
Competitive gaming network optimization
Network troubleshooting (TCP/IP, NAT, DNS, firewall)
GDPR compliance and data privacy in monitoring services
Technical support and ticket management
User training and customer assistance
Professional Experience
Technical Operator – [ISP Name](Dates of Employment)
Deployed advanced tracking and monitoring services for both residential and business clients.
Diagnosed and resolved latency and connectivity issues, with a strong focus on gaming performance.
Provided hands-on support to players for network configuration and lag reduction.
Delivered training sessions on connection monitoring tools to improve user experience.
Annually contract 
the job is in Rome

 ... Show more