Food delivery service app

A food and meal delivery platform designed to connect customers with restaurants, cloud kitchens, and independent chefs. It offers single- and group-ordering, real-time tracking, and personalised notifications, creating a seamless dining experience. This will first be a web app that will be automatically mobile responsive
Main tabs
Set up a business account
Add restaurant
Sign up to deliver
Users can select a location within a mile radius for nearby restaurants or stores

For Restaurants 
Restaurants are the supply side of the platform. Their operations include: 
Onboarding & Menu Setup
Restaurants register on the app, upload menus, set prices, and define availability.
Order Management
Incoming orders appear on a dashboard.
Staff confirm preparation time and update order status (e.g., “preparing,” “ready for pickup”).
Inventory & Availability
Ability to mark items as “out of stock” or adjust the menu dynamically.
Payments
Restaurants receive payouts (end of day, weekly or monthly) minus platform commission.
Analytics
Insights into sales, customer preferences, and peak hours.
 Essentially, restaurants use the app as a digital storefront and logistics partner.

For Customers 
Customers are the demand side. Their journey looks like this: 
Discovery
Browse restaurants by cuisine, location, ratings, or promotions.
Ordering
Select items, customize (e.g., toppings, spice level), and add to cart.
Group Orders: Multiple users can add items to a shared cart, split payments, and receive deliveries together. 
Payment
Pay by card, wallet.
Tracking
Real-time updates: order confirmed → food prepared → driver assigned → driver en route.
Delivery
Receive food at the doorstep, with options for contactless delivery.
Feedback'
Rate food, delivery experience, and leave reviews.
Customers experience the app as a convenient marketplace with transparency and choice

For Drivers (Delivery Partners) 
Drivers are the logistics backbone. Their workflow includes: 
Onboarding
Register, upload documents (license, insurance), and get approved.
Order Assignment
Receive notifications when an order is ready for pickup.
Accept or decline based on proximity and availability.
Navigation
Integrated maps provide optimized routes to the restaurant and the customer.
Delivery
Pick up food, confirm handoff, and deliver to the customer.
Earnings
Paid per delivery, with incentives for peak hours or high ratings.
Support
Access to customer support for issues (wrong address, delays, etc.).
 Drivers use the app as a gig-economy platform for flexible income. 

Here’s the operation cycle: 
Customer places an order → App sends it to the restaurant.
Restaurant confirms & prepares food → Updates status in app.
Driver is assigned → Picks up food when ready.
Driver delivers to customer → Customer tracks progress live.
Payment settlement → Platform deducts commission, pays restaurant & driver.
Feedback loop → Ratings improve recommendations and trust.
⚙️ Key Features Across All Users 
Real-time tracking (customers see drivers, drivers see restaurants).
Smart matching (algorithm assigns nearest driver).
Secure payments (split between restaurant and driver).
Ratings & reviews (quality control).
Promotions & loyalty programs (customer retention).
This ecosystem is essentially a three-sided marketplace: restaurants supply food, customers demand it, and drivers enable logistics. The app orchestrates all three with technology, payments, and trust mechanisms.

Key Features 
Single Orders: Customers can order meals from one restaurant with a streamlined checkout process.
Group Orders: Multiple users can add items to a shared cart, split payments, and receive deliveries together.
Order Tracking: Real-time GPS tracking of delivery drivers with estimated arrival times.
Notifications: Push alerts for order confirmation, preparation, dispatch, and delivery.
Personalization: AI-driven recommendations based on past orders and preferences.
Payment Options: Credit/debit cards, mobile wallets, and cash-on-delivery.

How It Works 
Browse & Select: Customers explore menus from restaurants and chefs.
Place Order: Choose single or group ordering.
Payment & Confirmation: Secure checkout with instant confirmation.
Preparation & Dispatch: Restaurant updates status in real-time.
Delivery Tracking: GPS-enabled driver tracking with ETA.
Completion & Feedback: Customer receives order and rates experience.

Revenue Model 
Commission per order from restaurants.
Delivery fees for customers.
Subscription plans for frequent users.
Advertising space for restaurants.

System Architecture 
Frontend: Mobile apps (iOS, Android) + Web portal.
Backend: Cloud-based server with RESTful APIs.
Database: Relational DB for orders, users, restaurants, and payments.
Integration: Payment gateways, push notification services, GPS tracking.
Core Modules 
User Module: Registration, login, profile management.
Restaurant Module: Menu upload, order acceptance, status updates.
Order Module: Single and group order workflows, cart management.
Payment Module: Multi-method payment integration, split payments for group orders.
Delivery Module: Driver assignment, GPS tracking, route optimization.
Notification Module: Push notifications, SMS/email alerts.
Admin Module: Analytics dashboard, user/restaurant management, fraud detection.
Workflow: Single Order 
User selects restaurant and adds items to cart.
Checkout → Payment → Order confirmation.
Restaurant accepts order → Updates status.
Driver assigned → GPS tracking enabled.
Delivery completed → Notification sent.
Workflow: Group Order 
Host creates group order link.
Participants add items to shared cart.
Split payment option available.
Restaurant receives consolidated order.
Driver delivers to single location.
Notifications 
Order Confirmation: “Your order has been placed.”
Preparation Update: “Restaurant is preparing your meal.”
Dispatch Alert: “Driver is on the way.”
Delivery Completion: “Your order has arrived.”
Technical Requirements 
Tech Stack: React Native (mobile), Node.js/Express (backend), PostgreSQL/MySQL (database).
APIs: Payment gateway (Stripe/PayPal), Google Maps API for GPS.
Security: SSL encryption, token-based authentication.
Scalability: Microservices architecture for future expansion.
Admin Dashboard 
Order analytics (volume, revenue, delivery times).
Restaurant performance metrics.
Customer feedback reports.
Driver tracking and performance.


Driver Tab Highlights 
Easy Registration: Drivers sign up with personal details, vehicle type, and required documents (license, insurance).
Verification Process: Background checks and an approval system to ensure safety and reliability.
Driver Dashboard: Once approved, drivers access a dashboard showing available orders, earnings, and performance metrics.
Flexibility: Drivers can choose working hours and accept/reject orders.
Incentives: Earnings per delivery.
Training materials and guidelines provided in-app

Driver Dashboard Features 
Available Orders: List of nearby orders with pickup/drop-off details.
Order Acceptance: Drivers can accept/reject orders.
Navigation: Integrated GPS for optimized routes.
Earnings Tracker: Real-time earnings, bonuses, and payout history.
Performance Metrics: Ratings, completed deliveries, and feedback.
Notifications for Drivers 
New Order Alert: “You have a new delivery request.”
Order Accepted: Confirmation of assignment.
Pickup Reminder: Directions to restaurant.
Delivery Completion: Earnings updated instantly.
Technical Requirements 
Driver Tab UI: Separate navigation tab for sign-up and dashboard.
Database: Driver profiles, documents, earnings, and performance logs.
APIs:
Document upload & verification.
GPS integration for navigation.
Payment API for driver payouts.
Security: Encrypted storage of personal documents.
Admin Controls: Approve/reject drivers, monitor performance, manage payouts.


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