We have a Google Workspace account.
We need to do the following:
1) Receive all emails to 1 email address (master email address).
2) Set up routing rules to allocate emails to other departments' email addresses. Using a ticketing system and assigning automatic ticket numbers is fine.
3) For any emails received that do not match the routing rules we need to be able to manually assign / allocate the email to different departments' email inboxes (ideally we want to avoid using "forward" for this. i.e having to manually type the forwarding email address and sending it).
4) We want the department email addresses to show the master email address as the sender when sending emails.
5) We want to be able to have a function where we can see all correspondence with a client regardless of which department has sent the email.
6) We need to be able to find "unanswered" emails to see which department's inbox the email has been allocated to.
6) We went to set up rules where employees' gmail accounts are automatically logged out at a certain time everyday, or after a period of inactivity.
All work and configuration can only be performed via screen share. We cannot share usernames and passwords for our Google Workpace / gmail account(s).
Please provide a quote.
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