Mission of the Role:
To coordinate real estate operations for a U.S.-based business, handling property scheduling, file uploads, and brief reporting—while communicating directly with the business owner and clients—during 9 AM to 5 PM Eastern Standard Time (EST), Monday to Friday.
Top 5 Performance Objectives:
Property Assignment Handling – Immediate Response: Review and process new property requests within 5 minutes of notification, using simple judgment rules, without delay or confusion.
Flawless Appointment Scheduling:Communicate with clients by text to confirm appointments. Maintain 100% completion of scheduling tasks by the end of the day, with no missing steps.
Timely and Accurate Task Execution: Upload photos and complete short property reports within 1 hour of assignment. Work is expected to be complete and accurate, without needing correction.
Follow-Through and Self-Management: Ensure every delegated task is monitored and completed effectively. You keep track of open tasks and close them independently, without needing reminders.
Clear and Consistent Communication: Send voice updates via WhatsApp to the business owner 3–4 times per shift, especially when tasks are completed or client updates are needed.
Success Metrics (Trial Phase – First 50 Hours):
- 90%+ of property tasks processed without escalation
- 100% of appointments confirmed or followed up on the same day
- Reports and uploads are submitted promptly and correctly
- Regular updates are delivered to the business owner without being asked
- Clear records of what was done and what’s pending
Environment and Tools:
Tools: WhatsApp, Google Drive, Email
Remote only – stable internet and quiet environment required
Work Hours: 9 AM – 5 PM EST
Start: 50-hour paid trial, with potential to scale to 160 hours/month
Complete handover training from the current assistant during the first 30 days
Core Traits Required:
Strong common sense and decision-making
Clear, professional English (text + voice)
Attention to detail
Reliable and self-directed
Eager to learn, committed to long-term work
Budget Note:
We are currently operating lean. We are seeking high-value, long-term relationships with team members who desire stable work and are committed to growing with us.
...
Show more