A friend's website was recently updated and now some customers reported problems accessing the site (https://islandcreamery.com). The primary error is 'too many redirects' but there are other issues listed below.
Configuration:
- ecommerce platform is Shopify
- using 3rd party hosting by Turbify
- SEO optimised via Google Search Console
- advertising using Google Ads
The site seems to be working ok, but these issues were noted:
1. Too many redirects error is shown when using Chrome browser - but not in Firefox, Edge and Duck Duck Go.
2. SSL status on Turbify reports multiple errors including 'DNS DCV no local authority'.
3. Shopify reports Transport Layer Security (TLS) failure on primary domain.
4. Google Search Console not indexed and shows robots.txt error (404 not found).
5. Google Search Console reports: "New Merchant listings structured data issues detected".
6. Google Search Console reports: "New Product snippets structured data issues detected".
7. 1st hit returned from Google Search is showing 'http://islandcreamery.com' (not using https as expected).
I need to find a devops guru who can help me to troubleshoot these issues. Required skills are Shopify eCommerce (especially using 3rd party hosting), cPanel (especially DNS and SSL configuration, Google Search Console and Google Ads (basic knowledge). Good English skills are a must.
For security reasons, access will be supervised using Team Viewer, Zoom or similar collaboration software. After fixing the above issues, we may engage you to help with general housekeeping (eg- unnecessary entries in the DNS to be removed).
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