Full-Time Remote | Long-Term Position
We are looking for a strong, hands-on manager to work directly alongside the founder and take long-term responsibility for our technical support, infrastructure and team performance.
This role is for someone who can lead people, manage a server estate, improve processes and ensure allocated work is completed, tested and delivered to company standards.
This is not a position for someone who only delegates tasks and writes reports. You must understand the work, support the team directly and remain accountable until the job is properly finished.
Key Responsibilities
- Lead and develop a small technical-support team.
- Work hands-on with customer chats, difficult cases and escalations.
- Maintain fast, accurate and professional customer service.
- Train staff through practical coaching, roleplays and assessments.
- Allocate tasks with clear priorities, deadlines and expected outcomes.
- Follow up and verify that work has been completed correctly.
- Manage attendance, performance, accountability and skills development.
- Oversee servers, hosting, applications, domains and cloud infrastructure.
- Maintain monitoring, backups, security, access and disaster-recovery processes.
- Coordinate deployments, migrations, maintenance and technical incidents.
- Work effectively with developers, DevOps engineers and service providers.
- Document systems, infrastructure and operating procedures.
- Identify recurring failures and correct their root causes.
- Provide the founder with concise, accurate and honest reporting.
- Gradually remove routine management and technical operations from the founder.
Required Experience
Applicants must have:
- At least five years of relevant professional experience.
- Proven experience managing a technical-support or IT operations team.
- Hands-on customer-facing technical-support experience.
- Practical experience managing servers, hosting or cloud infrastructure.
- Experience training and developing technical staff.
- Strong leadership, troubleshooting and decision-making ability.
- Excellent written and spoken English.
- Strong attention to detail and quality control.
- A stable employment history showing increasing responsibility.
- The commitment required for a full-time, long-term remote position.
Relevant Technical Knowledge
Experience with several of the following is expected:
- Linux, VPS, AWS or Azure
- Docker, Nginx and deployment workflows
- GitHub, Gitea and CI/CD
- PostgreSQL, Redis and application services
- DNS, SSL, Cloudflare and domains
- Monitoring, backups and disaster recovery
- WordPress, cPanel and website migrations
- APIs and web applications
- CRM, ticketing and live-chat systems
- TeamViewer, Android applications, VPNs and network troubleshooting
You do not need to be a senior software developer, but you must understand technical systems well enough to investigate problems, coordinate specialists and verify their work.
The Person We Want
You will be proactive, organised and calm under pressure. You take ownership without waiting to be chased, raise problems early and bring possible solutions.
You must be able to support people while holding them accountable. If someone needs training, you train them. If work falls below standard, you correct it. If a system fails, you help investigate it and remain involved until it is resolved.
The right person will become a trusted senior leader with the opportunity to take on broader responsibility as the business grows.
Apply for an Immediate Interview
Please submit:
- Your latest résumé.
- Your current and expected monthly salary in USD or local currency
- Your notice period and earliest available start date.
- Confirmation that you want a full-time, long-term position.
- A short, personal explanation of why you fit this role.
Applications containing placeholders, copied templates, generic statements or obvious AI-generated responses will be ignored.
Applications without the requested résumé and salary information will not be considered. Strong applicants will be contacted promptly for an immediate interview.