Goal: Track all hotel reviews in one dashboard, auto-detect tone, suggest personalized AI responses, and post replies with QC approval.
Core Features: Auto-scrape reviews from Google, Booking.com, Expedia, TripAdvisor, Yelp, etc.
Auto-tag reviews by platform, sentiment, urgency, and VIP guest alert.AI-generated response suggestions customized by brand voice & past response tone.
Team workflow: “Track → Draft → Review → Approve → Post.
”Auto-posting capability where allowed (Google, TripAdvisor, etc.)
Dashboard showing pending, approved, posted reviews.
Benefit: Saves 30–50% of time by automating data collection and draft creation.
Adds standardization and traceability to every reply.
Scales easily to support 5000+ hotels with minimal headcount growth.