Hi, This is Azwar Alam, having 8+ years of experience with Business Operations & Intelligence Applications for industries such as Retail, Distribution, Manufacturing, Healthcare, Education, Professional Services & Financials. Regarding requirement you mentioned in RFP, Is easily achievable on the basis of collective experience we possess because we have done similar work Regarding Microsoft Dynamics CRM, following are the tools that we have worked: 1. Microsoft Dynamics CRM SDK Referring to the expertise, have gone through development with team and managed to deliver successful Microsoft Dynamics CRM projects, few are mentioned as follows; 1. Cloud call plugin Few of the examples of Microsoft Dynamics CRM implementations related to integration are mentioned for your consideration: 1. Customer Care Application for Financial Industry: 2. Education Management Application for Education Industry: Modules ranging from Admission, Student Affairs, Academics and Financial Management. Applications process for admission in Microsoft Dynamics CRM, Entry Test and Facilities configuration. Applicants and Students fees voucher generation from