Skills: Software: Operating Systems: Windows XP, Vista, Windows 7, Windows 10 & Windows Server 2003, 2008 & 2012. Office Suites: MS Office XP, 2003, Office 2007, & 2010. Mail: Outlook XP, 2003, 2007, 2010 & Lotus Notes. Ticket Tracking: Microsoft SharePoint, HP Management Software (SM7), & Remedy. Imaging Tools: Norton Ghost & Acronis True Image. Networking Skills: Microsoft Active Directory, Mainframe Knowledge, Telnet Knowledge, OpenSSH, FTP, VPN & Various Remote Desktop Software Knowledge (TeamViewer, Dameware, LogMeIn, Real VNC & Tight VNC)