Managing the overall on-boarding schedule for customers, ensuring all parties are aligned on dates and deliverables
Leading technical troubleshooting for customers acting as an intermediary between the Boost team and customers
Analysis of customer data and monitoring of customer health metrics Identify opportunities to streamline customer’s processes including order taking, payment taking, and order fulfilment
Monitor customer satisfaction and be the voice of the customer within the Boost team, sharing and escalating feedback as required.