? Word processing: - How to create word-processed documents: entering text, editing and formatting work, using graphs, tables and pictures for a professional finish, and effectively using tools such as the spell-checker and mail merge. ? Spreadsheet: - entering data and formatting worksheets, to creating charts and producing high-quality documents. ? Presentation: - How to produce high-quality presentations using a variety of tools including charts, graphs and drawn objects. ? Improving productivity using IT: - How to work more effectively with IT by using tools to save time and effort when producing word processed documents, presentations and spreadsheets