I consider myself a very helpful team player who is enthusiastic, patient, creative and self motivated. I have a passion for languages and am fluent in both verbal and written for Arabic, English I am a proficient user of MS office. I am working as a social media officer for a well known bank doing the below: • Analyze customer interactions through different social media platforms. • Forward customers concerns and suggestions to all stake holders. • Handling complaints and turn them into positive experiences • Preparing reports concerning the page's performance (reach, interactions..etc,) • Insure quality in our replies (copyright, terminology...etc,)