Maintained billing systems and generated 500+ invoices monthly, ensuring accuracy and timely delivery while providing accounting and administrative support.
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Resolved customer inquiries and disputes within agreed timelines, improving client satisfaction scores and strengthening long-term relationships.
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Partnered with cross-functional teams to identify and resolve billing discrepancies, reducing recurring issues by 15%.
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Executed month-end and year-end closing activities, supporting accurate financial reporting and audit compliance.
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Supported business transitions and contributed to projects, including User Acceptance Testing (UAT), ensuring smooth system implementation.
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Managed daily customer interactions, delivering efficient issue resolution and enhancing overall customer experience.