Responsible for gathering user requirements.
Collection of Master Data from existing system.
Preparing end user manual for different module.
Involve in manual testing and inform the bug/issue to development team.
Conducting training programs for the end Users .
Provide different levels of support (L1 & L2).
Responsible for the dealing with the problems, bug fixing and troubleshooting.
Assist with testing of fixes before sending to clients.
Gap analysis and prepare SRS document according to user requirement.
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