1. Application Support

- have the knowledge on the application system such as the HQ Loyalty and Promotions and the POS system that were using by one the retail company here in the Philippines.

- provides necessary support to the users  when it comes to technical and functional concerns regarding the system

- prepares and applies list of new setups and changes about the system

- analyzes issues and concerns that will be encountered by the users

- contributes new changes for the process improvement of the system

- provides application training for the users

- generates reports based on their previous promotions that were deployed in the system

2. Project Support

- leads the projects that are related to the system such as in planning, organizing, data gathering, testing and deploying.

- assists in doing the timelines, test scenarios, documentations, and othe related activities for the project

- knows how to collaborate and coordinate to other concerned groups that are part of the projects

3. Business and System Analysis and Design

- Analyzes the business requirements

- Assesses and provides solutions and recommendations

- Prepares detailed documentation of the solution and recommendation including it's impact/integration requirements with other systems, functional and operational impact

- Writes test scenarios, QA testing, checks and validates the test results

4. Documentation

- Documents project implementations details and procedures

- Prepares and review process flows and chart.

- Documents encountered issues and resolutions

- Documents test scenarios and outputs

- Creates training and technical manuals about the system