• Manage single and multi-provider appointment calendars
• Book new patient, follow-up, and urgent visits in correct slot types
• Verify insurance eligibility before confirming appointments
• Send appointment confirmations with prep instructions
• Set up and manage automated 48hr and 24hr reminders
• Handle rescheduling, cancellations, and waitlist management
• Log no-shows and cancellations accurately in records
• Coordinate telehealth links and virtual visit preparation