My skills and capabilities are:

Social Media Management -

• Brainstorming new ideas for content

• Scheduling content to a social media calendar

• Purchasing social media advertisements to broaden the reach

• Launching social media campaigns

• Answering consumer and client questions online

• Monitoring follower count

• Creating key performance indicators to track engagement

• Developing monthly or yearly social media reports to demonstrate growth

• Designing content specific to each social media platform

• Writing the copy for social media captions

• Using general and customized hashtags

• Updating social media profiles

Customer service

• Answering customer questions via phone

• Responding to emails

• Tracking customer service satisfaction ratings

• Creating and distributing customer service surveys

• Offering alternatives

• Creating educational materials

• Providing incentives for continued support

• Developing procedures to resolve conflict

• Reporting patterns of customer issues to management

• Seeking ways to improve the customer's experience