Developed a production-grade AI Chatbot designed to handle real-time customer inquiries by connecting a custom knowledge base (Google Sheets/Airtable) with the Google Gemini LLM. The goal was to eliminate manual support for repetitive FAQs and provide 24/7 instant engagement.
Technical Workflow:
Trigger: Integrated Webhooks to capture incoming messages from website widgets or social media.
Logic Engine: Built a multi-step scenario in Make.com that parses user intent and queries a live database.
AI Processing: Utilized Google Gemini AI to process retrieved data and generate human-like, context-aware responses.
Data Loop: Automated the logging of every interaction back into a CRM for quality monitoring and lead AI agent for monitoring and logging customer interactions"
Key Results:
Achieved 100% automation for Tier-1 support queries.
Reduced response time from hours to under 5 seconds.
Seamlessly integrated modular "Human Fallback" logic for complex issues.