With over 15 years of comprehensive experience in Business Analysis and Quality Assurance within the banking and financial services sector, I offer a unique blend of expertise that drives digital transformation, operational excellence, and high-impact product delivery. My career is marked by a consistent track record of successfully launching and enhancing mobile banking applications, payment systems, and banking websites that significantly improve user engagement and operational efficiency.
As a seasoned professional, My core strengths include end-to-end quality assurance processes—functional, regression, and user acceptance testing (UAT)—ensuring robust product quality and compliance with regulatory standards such as KYC and AML. I excel in test planning, defect management, automation with tools like Selenium and Postman, and have substantial experience leading QA teams focused on web and backend systems. My rigorous attention to detail ensures seamless performance and security for complex, high-scale financial platforms.
From a business analysis perspective, I specialize in gathering, refining, and translating complex banking and digital product requirements into clear, actionable user stories, functional specifications, and process designs. I thrive in Agile environments, actively leading Scrum ceremonies, backlog grooming, and sprint planning to maintain agility and foster continuous improvement. My stakeholder management skills enable strong partnerships across global, cross-functional teams, ensuring alignment between business goals and technical execution.
My extensive experience spans key domains such as mobile banking (iOS and Android platforms), digital payments (RTGS, NEFT, UPI), and enterprise banking systems including Finacle, TCS BaNCS, and FlexCube. I have driven numerous projects that enhanced transactional security, optimized process flows, and streamlined production support — all while maintaining a customer-centric approach.
What differentiates me is my dual capability as both a proactive QA leader and a strategic Business Analyst. This combination empowers me to bridge the gap between business needs and technical delivery effectively, driving innovation and reducing rework through early risk identification. My proficiency in using industry-standard tools like JIRA, Confluence, Azure DevOps, Figma, and advanced analytics platforms equips me to manage complex projects with precision and clarity.
I am highly skilled at leveraging data-driven decision-making to refine product roadmaps and governance, ensuring that every release aligns with evolving market demands and compliance requirements. My ability to mentor teams and foster collaboration accelerates project delivery while maintaining high quality standards. Additionally, my experience with automation scripting and process optimization uniquely positions me to improve operational efficiencies and drive continuous improvement initiatives.