Highly developed customer-handling skills by applying tact and diplomacy in dealing with difficult or delicate situations. Applied initiative to immediately act upon issues to achieve a resolution. Effectively communicated transport requirements to clients over the phone, in writing and in person as well as clarifying client freight requirements with operational staff. Managed and created appointments for fellow Sales Executives and Managers. Proactively organized and handled the client's freight. Built strong rapport with clients and stakeholders over the telephone and in person.